Ok

Perfect hotel in a central location!

Rooms spacious. Service excellent.

Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.

I like very much the attention and the instally

Good hotel, only needs get more modern.

Nice friendly, excellent service.

The hotel was so so not the best not the worst but definitely seem better

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.

I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.

great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.

Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.

Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.

Very good

Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price

Very disappointed, the toilet had a leak, the bath wasn't very clean, the sauna wasn't working and we were charged $30 dollars in order to get a refund because by mistake we paid twice. I so don't recommend it.

Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.

I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice

This is supposed to be a 4-star hotel, but that is at least one star too much. The hotel gives the impression of old, because the intents of renovation have not given it a modern look. The rooms lack style and the wardrobes are terrible. The breakfast is very simple for a 4-star. The so-called gym has only three machines and no AC, so even in early morning it is too hot. Finally, the area where the hotel is situated is not recommended for walking outside, and be especially careful at night.