Overall Ratings & Reviews Grand Eliana Hotel Conference & Spa

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The property is ideally located in the prime area of the piazza neighborhood with easy access to transport and amenities. Staff are extremely friendly, helpful and ready to meet your needs at any cost. The hotel room and all accessible areas are spotlessly clean. Buffet style breakfast is provided at a cost with an option to order from a menu. The food is decent with a fairly reasonable price but it is not first rate. They used to have rooftop bar and restaurant but was unfortunately unavailable for unknown reasons during my stay. Plus, one out of the two elevators was out of service all the time and was a cause for some inefficiencies in several respects. Overall, it is a fabulous hotel and I'd certainly recommend it to others but the hotel must also improve its efficiency to provide services that match its status as a world class hotel.

Ride to airport was unavailable after waiting over 2:00 hours,That was a big problem and inconvenient. Room service delay beyond expectations,too much waiting time

The hotel is located in a key area which is more attractive for visitors. All Staff are very polite and helpful. The breakfast is beautiful has a lot of options, rooms are clean and the small touch of dressing gowns and slippers are excellent. What my family and I would comment on for improvements are the fixtures need to be checked and fixed eg the light in our room was flickering and we had to unplug the whole thing, the shower in one of the rooms did not have the hot water working and when it did work it had no power at all, the towels need changing (they are clean but very old). Apart from that the hotel and staff are excellent.

This hotel has clearly seen better days, despite how it presents itself online. There seemed to be a lot of things lacking in upkeep or repair. A prime example is when I was inadvertently locked out on the balcony of my room for several minutes because the door handle broke off. The staff were overall friendly and accommodating, but there seemed to be a lack of communication from the beginning of my stay, and things falling through the cracks. Myself and several others did not have towels when checking in, or were not replaced after the dirty ones were taken. The airport shuttle is nice, but took almost an hour for it to pick me up at Bole, despite advance arrangements. Upon arrival it was not communicated to me where the bar or restauraunt(s) were, when they were open, when breakfast was available, where the pool was, etc. I had to figure this out on my own, and even then communication was severely lacking. For instance, I went up to the beautiful top-floor bar, but there were no staff around! After I was told were to find the restaurant and assured that it was open, the staff informed me that I could not be served because they were turning over the place, and not given any indication about where and when I could get food. The location of the breakfast buffet was changed on a day to day basis, was frequently out of coffee. The food quality was overall just okay. Despite all of this, the staff were friendly and helpful when pressed, the showers hot, and the bed comfy.

The hotel and staff are good, however the bed and other amenties need to be replaced.

Everything in this hotel seems to be broken down. From light switches to bulbs. My room had very little lighting. They tried to charge me $20 because I arrived early on the checking date and was allowed on the house. Nobody communicated this the extra charge when I was being allowed into the room.

Prime location .

Where as the lounge is kept clean, the rooms leave much to be desired.

Hot water not working and WiFi is slow.

Not so Good

nice hotel, with a good breakfast and gym facilities - shopping mall is adjoined to hotel - helpful staff at checkin and restaurant

It’s ok but needs maintenance on some minor things in the room I had stayed

We had problems with no hot water for several days because of electrical/generator problems, WiFi was almost nonexistent, and we could not get into our safe. Everyone was very nice and tried to help but this property needs some care and upkeep.

Great customer services. No internet connection for few days.

It was amazing business trip and amazing about hotel stay and comfort travel also, but It was my business trip and far away from my meeting place and rest of the extended stay in other one.

Surprisingly nice, very good spa, just the restaurant is average and the breakfast quite limited. but the hotel is also quite cheap, so cant complain!

The staff are very friendly and helpful but the hotels needs an upgrade. They are doing some construction work etc, so hopefully when it is finished the standard will have improved.

The staff was extremely friendly, helpful and spoke English. The hotel restaurant was always open. We always felt safe ad were very happy with the facilities. The gym was great too.

Clean and comfortable, pool and gym excellent. service overall good but somewhat inconsistent. Breakfast and food good, however selection limited and basics such as pasta not available at times.