Overall Ratings & Reviews De Dreams Hotel & Suite

Flying insects (And mosquitoes) all over the room even at night Inside the air conditioning. Maybe the place has not been fumigated since the pandemic lockdown but the sanitary ware are almost falling apart. Entertainment system isn’t stable and the intercom is very useless

First day Check-in was OK. Room had major problems.No hot water, bathroom doorknob broken, toilet leaked puddles on floor, bathtub clogged, unresponsive staff. Told manager and staff about fixing a broken on-site shower water heater several times. No one fixed it. Same with flooding shower. Asked for help, they promised to act, but no one came--ever. Wifi didn't work, marijuana and cigarette smoke filled hallways so strong, it began to choke me in my non-smoking room. I told the front desk after 15 minutes, it was became strong cigarette smoke. Bed linens were questionable, pillows were rancid and foul smelling like vomit, dirty hair and sweat. Mosquitoes were almost unbearable. This is especially disturbing where malaria is possible. I had to buy bug repellent just to stay in my hotel room. I was so uncomfortable at times it was impossible! Staff were just inept. Repeated requests went unanswered. They requested my room key when I went out and asked me where I was going? It was odd. I wouldn't recommend it. In fact I want a refund. This was just disgusting.