Overall Ratings & Reviews New Brookfields Hotel

Amenities were great

Cockroaches in the kitchen, Rat running in the hallway Washing machine not working properly, had to pay to get my clothes washed. Television didn't work properly until i left the hotel. Had to clean the microwave and fridge myself. Nice and supportive staff People from outside could see/look right into my living room which made me feel unsafe so I had to report and they covered the access point. I'd go there again if the service is improved upon but i need a refund for my inconvenience and discomfort. The restaurant staff weren't good.

I’ve been in that hotel about 3 times now. Tho was my fourth. This tube I was surprised with service and attention to service. Waited to place a request for service. Called about 4 or five times. No answer. I called the reception and was told they will tell them. Waited for about 35 minutes. I had to leave my room and walk there my self. I’ll go here again next time but I won’t buy food or call then for any thing again

The Staffs at the front desk, restaurant and pool bar are wonderful, the pay attention to detail. And they care for your every need.

Everything

Friendly staff

Everything

Excellent

I like New Brookfields, nice place, friendly staff who make it their mission to make you feel welcome and at home.

Very good location for my work, good wifi, food, security, service. Recommended.

Was great

I travel for work all over the world and I rarely leave a review that’s this bad for a hotel but this one is deserved. There are some nice young people who work there but the management is terrible, it is disorganized, the staff are poorly trained, and if you have another option, I’d avoid this hotel. When I was sick from food poisoning from the hotel food I called down to the front desk three times to ask for water over a period of hours and no one bothered to bring me any. They mopped the floor and didn’t properly mark it and I slipped and fell and injured myself. If you stay here, you’re basically captive. There isn’t any food beyond the hotel. The staff doesn’t know what’s going on. At one point I called down to the front to find out how late they serve breakfast on the weekend and was told 10. It was actually 1130. And the front desk was 15 feet from the restaurant. I see no excuse for such a poorly managed property.

I truly thank all the staff working there for making our stay peaceful.

Perfect

I give it 5 stars, thanks to the kind service particularly from the two ladies at front desk (shout out to Agnes!). They were very accommodating and helpful, always solution oriented, kind and respectful. Location wise - the hotel is close to many of the offices I needed to visit which was convenient.

Very high standard of rooms and food service here. Great poolside bar/cafe and very nice pool. Breakfast is great with lots of options. Area around the hotel is busy but close to government offices and accessible to downtown and for the routes out of town.

Great location, friendly staff, great restaurant and pool area.

We like staying in the New Brookfields Hotel. The staff is professional, the amenities are consistent and nice, and the restaurant has good food.

Very helpful staff

The staff are very kind and attentive; the manager is very professional and bilingual French/ English; and the breakfasts include fresh fruit and buffet. Since we were working nearby, we could walk.