Overall Ratings & Reviews Sol Ollantay Exclusive Hotel

Very helpful and friendly staff. Room and general hotel area was very cute.

The people are nice and rooms were very clean. Totally enjoyed our stay here.

The property did not have an elevator so it was difficult for us since we’re 75+. The room heater is radiant type heated by water so it did not heat our room. Only lukewarm water came out of our bathroom sink faucet.

Hotel said upon arrival that we didn’t have a reservation even though they confirmed that the room was paid for. They just wanted to refund us for the room that we booked a long time ago and be left without any accommodations in a tiny village. After a lot of back and forth they finally moved us to another one of their other properties. Why didn’t they offer this up front? Also, we booked and paid for a King bed and got a Queen at their other property. Additionally, when we went to take a shower the water was cold so we had to let them know and had to wait 20 minutes for the water to heat up enough to take a warm shower. Not a fun experience

Excellent location. Within walking distance to train station.

Simply simple only meant for a night.

Just a nice, clean, very convenient property. Some rooms come with a balcony, some do not. The rooms were clean and comfortable albeit with a few ants in the bathroom. However, you're in a hotel in a village on the side of the mountains so a few ants shouldn't bother you. The breakfast (included) was tasty and fruits/veggies were fresh and tasty. My only negative comment would be the runny scrambled eggs (but that's a personal thing! :-) ) If you're looking for luxury hotel, this is not it; however, as mentioned, it is very clean, comfortable, and conveniently located. Power: Good, outlets will take American plugs. Internet: Good Staff: Friendly Cost: Reasonable Common Areas: Very comfortable/nice. Eggs: Not so good

The clerk at the front desk was really helpful in allowing us to hold our luggage so we wouldn't miss one of the local attractions.

Location great. Staff very friendly.

A motel for night travelers for people heading into Machu Picchu. The motel is located next to a Sol (Sun) temple. The front desk gentleman was very courteous and helpful. The room was very small and the room and bathroom were outdated. There were limited breakfast options in the dining area.

Great location for access to Inka ruins. Less noise because its off the square , but easy walking to all stores and restaurants. Facility is in good repair and has attractive public spaces and comfortable room. But the lack of reliable wifi and an uncaring, almost oblivious staff,makes it easy to not recommend.

Good location, 10 minute walk fron Ollantaytambo Train Station.

They have charging extra 30 usd because my son age (15 year old). However, in the police says childrens are allowed under 18 years old, so that was really uncomfortable during my arrive.

We enjoyed this hotel right on the Inca trail

Great hotel, easy to walk around, lots of food options, walking distance from city plaza

Beautiful place in the center of town. Staff was very helpful

Great local hotel, staff was very attentive and walking distance to restaurants and shopping!

Near commercial area

Booked this spot because of our expected long day at Machu Picchu. This rrally is a 2 star hotel, not 3. Please be aware that photos are marvelous on the website but do not reflect the experience.

I recently stayed at your property and while there were several positive aspects, there are a few areas that need improvement. Firstly, the staff could benefit from additional training to enhance their hospitality skills. Some personnel appeared inexperienced and at times, their demeanor was less than welcoming. Secondly, the breakfast options were not up to the standard expected for a restaurant of this caliber. A broader selection and higher quality offerings would greatly enhance the guest experience. The location of the property is excellent, being adjacent to the historical ruins. However, the ongoing construction caused a significant amount of dust, which detracted from the overall ambiance. Additionally, we booked a river view room, but found that the view was only accessible from higher floors. This was disappointing as it did not meet our expectations based on the booking description. On a positive note, the room itself was clean and well-kept, though the facilities seemed a bit dated. Addressing these issues would greatly improve the guest experience. Thank you for considering this feedback.