Overall Ratings & Reviews Hotel Rio

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Poor staff service. Do not lodge their expedia bookings and takes time to find. Overall a poor experience

People are nice and friendly

The bed was horrible it was like sleeping on a table top. Weird people hung around the reception felt insecure. Food and service staff were great

We had a nice stay at rio,staff real professional and friendly.

It was 1 bay just for resting

Excellent place to stay the hotel is at a convenient location for people interested in exploring different parts of Nairobi.

A good place to stay in Nairobi close to city center.

The stay was wonderful the free breakfast was cold but I managed other then that my stay was great I wish they put a do not disturb signs on the door

I would certainly stay here if you want to be economical. It’s clean, looks new and staff are great.

good hotel but they need to improve on the breakfast and limited parking space for guests

Misleading details on website. There was no manager available to answer my questions on why the website indicated that the hotel had a gym only to be told it was under renovation with no alternative suggestions or offers. I asked why there were just four TV channels but the staff on duty said they had no idea and would send someone to the room to see what they could do but no one appeared even though I had offered to pay to receive extra channels to take away the evening boredom. The location was so noisy at night due to local bars and traffic that it was impossible to sleep. Most of the staff did not even say a courteous hello may be because I was an African...

Due to an accident in the NBO airport our flight was delayed for 6 hours and instead of arriving around 23.00, we arrived around 3.30. The room had been paid in advance and on the reservation it was mentioned that there was no need to confirm the booking and that the room would be available also for late arrival. To our surprise when we arrived the hotel was fully booked and our room was given away. We were given the most ridiculous excuses like the fact that the booking was for the 27th but as we arrived after midnight, so it had become the 28th, our booking was no longer valid as it was no longer the 27th. After insisting they had to find a solution, they gave us an unfinished room, in the sense that there was no tap in the sink and there were no light bulbs but considering how tired we were we accepted. The bed itself was good and the sheets were clean but it was not worth the price we paid. The next morning, after barely 4 hours sleep, we went for breakfast. The booking mentioned breakfast buffet included but there was no buffet and we had to pay for the breakfast. Not recommended.