Overall Ratings & Reviews Casa Agape Hotel Tulum with Beach Club Access

The staff was very accommodating before and during our entire stay. Breakfast was delicious and fresh daily. There was a staff member to open the gate at night, no matter what time (even at 4 am). The location was great- many clubs, food trucks, and pharmacies nearby. The beach club access was nice too (you have to pay to enter the national park but it is free to enter the beach club with free parking and 10% off the menu with your room card). I really appreciated how the front desk always had cold water and that the cleaning staff would refill the vases in our room with filtered water!

Our 2-day stay at this hotel was a mixed bag. On the plus side, the location was fantastic and the room was stunningly beautiful, with a massive and incredibly comfortable bed. However, the overpriced breakfast experience was a letdown. The coffee was subpar. We were disappointed to find out that the bread had run out, and it took the staff 45 minutes to replenish it. To make matters worse, our order for pancakes took over an hour to arrive, despite the restaurant being empty. The biggest issue, however, was the noise from a nearby rooster that started crowing around 4 am. Despite using earplugs, it was impossible to get a good night's sleep.

Everything was pretty good, the fan didn't initially work but the staff were helpful in coming in to fix it. However, the fix made it stuck on one speed setting but it wasn't too big of a deal. Cleaning was consistent and good, only odd thing was that they never replaced our towels even when we placed dirty ones on the floor as instructed.

Neighborhood around the property was a little rough but the hotel itself is fantastic. All the staff were beyond polite and accommodating, and the room itself is well designed and great to be in.

Hotel is in a residential area, dogs barking all night, roosters roosting at 7am. No TV.

This is by far the best hotel I've ever stayed in and it is perfect for any couple looking to explore Tulum and the surrounding area. Firstly, and most importantly, the staff and the room were both incredible. The room surpassed my expectations from the photos and the staff were incredibly helpful and friendly. The location was brilliant, it wasn't too far from the local shops and it was conveniently located close to some great restaurants. The pool was a perfect size for the number of guests, and being a boutique hotel with limited numbers of guests truly made the experience feel special. Tranquil and beautiful. I hope I get the opportunity to come here again!

This hotel was the best. The rooms are cozy and the bed was super soft. The staff is helpful and polite and the restaurant on the roof had great food. You can walk to shopping and some really good street food. Laundry place around the corner as well. Eco friendly too, whoch is a plus! I will stay here again 🙂

This was our first time in Tulum! The Hotel was very nice! Staff was very helpful and kind! Room was nice and breakfast was excellent! Only complaints was the Rooster that started to crow at 4:30 in the morning and had to ask to have room made up. But other than that it was in a great location for us, within walking distance to shopping and great restaurants! We would return here again!

Hotel is clean and customer service is good. The issue is the noise. There's a rooster close by that will crow at all hours of the morning. The hotel has an echo so you can hear your neighbors while laying in bed. Hotel is surrounded by other noises from the street which is expected. We didn't expect the rooster or hearing our neighbors talk while laying in bed. I recommend you stay in the hotel zone by the beach. It's actually quieter even with the clubs and hotels in that section.

This is a sweet place to stay. The rooms have a private balcony, or larger space on ground floor, with plants and privacy. My room had a king bed and also a large lounge space in front of the bed. The bed was very comfortable and I slept great. The swimming pool was enjoyable. The restaurant is no longer vegan only which was sad for me as a vegan. I still very much enjoyed my stay.

We really loved the room and the restaurant. It was located close to restaurants and shops.

It was quiet, beautiful, and small. It's one street off the main shopping area so it doesn't get too loud. However, there were a couple of roosters letting us know that it was 4:30am. The complimentary breakfast was delicious. The staff were friendly and helpful.

A very pretty hotel!

Great location, lots of restaurants, food carts and convenience store nearby. Alex at the front desk was always helpful. The breakfast was lovely. Spacious and stylish accommodation with A/C. We spent a day at the beach club which was on a gorgeous private beach and enjoyed a romantic ocean-side dinner at Casa Maria.

Location very good in the centre of Tulum, close to the best bars and restaurants

Great stay, good service, amazing facilities - kayaks and paddle boards available and included, makes a total difference. Perfect location on the lagoon, and super helpful reception staff to help book taxies or giving you the tips to get around easy and become self sufficient with taxies

I did a solo trip and really enjoyed my stay. Conveniently located downtown/centre. The room was beautiful and had everything I need (no TV because of the layout but I didn’t need it). Breakfast was included and delicious everyday. The restaurant is currently closed outside of breakfast. Pool area is small but cute. The neighborhood is very, very local feeling. Lots of small spots to eat walking distance. I rented a bike from the front desk for two days, biked to gran cenote one day and to their sister property beach club (included in your stay) which was a nice vibe. I had to walk down a bit to the public beach to get into the water as the beach club’s beach is more rocky at the shore. Overall would definitely stay here again for the price and how helpful the staff was.

Habitaciones hermosas con mucha tranquilidad me encanto

A cute boutique hotel, nice rooms. Staff was helpful and friendly. Pool had algae growing in it but otherwise everything was clean. Breakfast was okay.

Absolutely loved our stay at Casa Agape. Alex at the front desk is incredibly helpful with arranging transportation, providing activity recommendations, and finding great food in the city. Casa Agape is very clean, has great AC, very comfortable beds, warm showers, and has a great overall vibe. We were always greeted at the door when we arrived and the gate to the hotel closes at 10pm - but there is always someone at the front desk to open and welcome you back. The morning breakfast is so yummy - we loved the daily juices and fruits and highly recommend the chilaquiles. We also met the owners, a couple, over breakfast and loved chatting with them. When we are back in Tulúm, we will be back at Casa Agape!