Overall Ratings & Reviews Hotel el Faro

My friend and I had an absolutely horrible stay here, the worst of our two weeks in Mexico by far. There were stains on our bed sheets, dead flies on shelves, no hot water, and the boiler and electrical wires were hanging out from the bathroom walls. The bathroom smelled terribly, had no air circulation (no fan or window), the tap was very rusted, and the sink was stained. Mould was growing in the corner of the bedroom. Service was also non-existent. We had no toilet paper, towels, soap or shower products when we arrived. It appears staff also didn't know how the bedding was supposed to be arranged, as the mattress protector was on top of the bed sheets. When we pointed things out to reception, the man was very uncommunicative and unhelpful. After lots of back and forth, he finally came with some toilet paper and shower towels - which we couldn't use anyway as the water was freezing. This place should not be advertising on Hotels.com. It does not come anywhere near meeting basic accommodation standards, does not follow hygenic practices, and the images used to promote the hotel are not reflective at all of the terrible condition it's in. Thankfully we only had one night here!

It’s a great location!

The staff is very friendly and knowledgeable about the tours and area overall. Made a request and they were eager to help. Would definitely recommend. Great place to stay.

This is a great hotel to be right in the center of activity in Rio Lagartos. Our top story room had a full 180° view of the waterways used by the fishermen and guides of the area. The old downtown area is close by and walkable. The staff was fantastic!

We booked the panoramic cabana. The room was very nice and the view breathtaking. We were able to watch flamingo's, crocodiles (yes one swam right in front of our room) and sunsets off the balcony. The staff was very friendly and helpful. They helped us book a flamingo tour which I would highly recommend. There weren't as many flamingos here as in Celestun, but there were a lot of other birds and an abundance of crocodiles. The only caution I would give to anyone booking the panoramic cabana is that there are steep steps getting to he room. I would highly recommend Hotel el Faro.

The hotel is just in front of the port which we liked. The room is small and basic, but it was totally fine and since our room was on the top floor(3rd), we had like a straw roof which was cute. The only downside is that you hear noise since early morning as it's facing to the port, so you might struggle if you are sensitive to noise.

The attention we received was amazing. The personnel is very caring and beyond helpful. We loved our stay here. Great value hotel

It was clean, AC worked well, beds were comfortable, receptionist was very nice and friendly. It’s a very basic hotel, nothing fancy but it was ok to spend the night. From the downsides - it doesn’t have parking and there can be noise in the evening or morning because there are a lot of local houses surrounding the building.

bar muy ruidoso al lado y fiesta en la calle hasta que salió el sol. Salí un día antes, sin tefund

Little gem on the coast. Quick walk to any seafood. Flamingo tours right out your front door.

When I arrived at the location they told me that they Do not have electricity and I had to go look around for another location. I did not stay at the hotel, and I can Not give feedback on the services.

A gem. We had the top floor panaramic view, king bed, balcony overlooking the bioreserve. Incredible. Sweet staff let us use their coffee machine every morning (early), my boyfriend needed to work a bit in his lobby office, best internet. Walking distance to everything, good place to eat right next door, open all meals.

Everything, good service, clean room, excellent personnel ,very safe, etc

a pleasant surprise! well located, over the malecon, whit a nice restaurant at each side. I know what a five star hotel is! But here you get wath yo call a nice location. and center of action for exploring the surroundings. A trip to the pink waters. to see the flamingos. the ibis, egrets , herons, alligator, pelicans. I strongly recommend this nice hotel!

Super süße Unterkunft in Rio Lagartos, direkt am Wasser. Wir haben die Unterkunft für eine Nacht gebucht und das schöne Zimmer mit direktem Meerblick sehr genossen. Es ist sicherlich eine eher „einfache“ aber dennoch besondere Unterkunft mit deren Preis-/Leistungsverhältnis wir super happy waren. Kommunikation auf Englisch etwas schwierig und abends treffen sich viele Leute vor dem Hotel zum Angeln, weshalb es etwas lauter ist, was uns aber nicht gestört hat. Wir denken gerne an unseren Aufenthalt zurück.

El hotel está enfrente del malecón lo que te hace disfrutar de una mejor estancia

La persona que atendió fue amable. Pero no hubo luz hasta horas después, decía que agua caliete y nunca tuvimos agua caliente. En la noche nos fuimos a descancar y hubo ruido toda la noche de un bar que está junto.

Nada que ver a las fotos, los cuartos huelen mal, la regadera es eléctrica y da mucho miedo el agua nunca sale caliente y sale como si te bañaras con una karcher, no agarra el internet nunca nos llegó la señal muy feo la verdad

La ubicacion es muy buena, la habitación panorámica tiene una vista excepcional, el unico inconveniente fue que en mi estancia se fue la luz en el hotel prácticamente todo un día. Tampoco hay agua caliente en la habitación o al menos no hubo mientras estuve, la atención de los que atienden es buena.

Pesimo te venden algo q no existe, mucho ruido, sin luz, sinagua caliente, sin cable , sin estacionamiento.