Overall Ratings & Reviews Grand Decameron Montego Beach, A Trademark All-Inclusive Resort

I loved all the staff! Every single person all the way to the people cleaning the lawn landscapers were all my amazing. My favorite staff was Sweetness. My entire family loved her. Her customer service was the best. I can see her in management. Great job. From Ketlyn in America

We had a wonderful stay at the Grand Decameron in Montego Bay! The beachfront location is fantastic, with beautiful views and easy access to the ocean. The food was great with a good variety, and the entertainment team kept the energy up with fun activities throughout the day and evening. The staff were extremely friendly and helpful, and the resort had a lively, welcoming vibe. The grounds are well-maintained, and everything felt safe and secure. My only complaint was that our room wasn’t ready until nearly 5 p.m., which was frustrating after a long day of travel. It would have been great to get settled in a bit sooner. Aside from that hiccup, the rest of the experience was very enjoyable. I'd definitely consider staying again.

It was simply magical. The food, entertainment every night, and the staff were all wonderful.

This hotel is kept impeccably clean at all times! While the rooms are dated, everything is in working order. The check in process was rather slowthe front desk staff was very friendly.

Didn’t have enough time but very lovely

Staff was amazing and very attentive to all guests needs.

It’s very clean and located in a great area

The resort was clean the food options were amazing. My only complaint was being on the first floor in the back and the mosquitoes were ferocious. When I expressed my concern the manager on duty was kind of rude, but other then that everything was great!!!

This resort is a great resort. It’s not super fancy but it’s nice and clean with great views right on the beach all the access you need. The location wise is great, staff is great very pleasant. Bartenders were really great kept the drink coming. It’s family friendly. I felt pretty safe there. The food is fairly descent you’ll be able to eat. No elevators they have nice gentlemen that will carry your bags to and back. I would definitely come back and would recommend. Check them out.

Customer service was terrible, place needs to get fix up. Like to charge you when you already paid, talking about room taxes . Very very bad customer service and would not recommend anyone to stay there .

The property run down need a lot of work bad room horrible that was disappointed , good location. Hotel just need to up to date, did not like my room and I could not get a change of room the front desk said all the rooms. What's the same,

The property was pretty decent except no working elevator so we needed to have the bellop take the bags up and down to our room. There was also limited dining options as there is one restaurant onsite. But the staff was AMAZING. Especially Konia, Semone, Charmaine guest service manager and Petilyn house keeping supervisor with Brandon at the bar

Ocean view was nice, entertainment was fun but when we got there the room wasn't ready at 3pm had to wait until 5pm for our room and the bathroom wasn't clean. They don't clean the tiolet

Grounds are well cap scenic wonderful view

Upon arrival the staff claimed that Expedia did not notify them that I had reserved a room. After a long wait, endless calls to “customer service”, and my family being stressed about being on an Island with possibly nowhere to stay! The staff finally assured us that the situation was “resolved” and gave us our keys and wristbands. In my opinion, they wanted to see how we would react in such a difficult situation however, as always, my family kept it together and was very calm with the staff despite feeling like we were being lied to. On the other hand, the food was bland with no taste AT ALL! Luckily for my family & I we were there to visit In-Laws who had never left the Island. We left the resort everyday to get actual food that actually tasted good.

The reviews are pretty consistent, so we kinda knew what to expect. The pros: nice beach, all-inclusive, don't have to wait for the food to come out - which is a huge problem if you eat off-property. Cons: the food was truly terrible, which was a huge disappointment. The 'grill', which was there for in-between meals (like when we arrived) was just old, lukewarm, and bland burgers. Would have been nice to have some sort of local food, but if nothing else, maybe something hot. We made reservations for the fancier restaurant our first night, but were told there was only one available at 8.30p. We happened to be walking by around 6.45p, and there was no one there. We ended up coming around 7.30 to see if maybe we could get in earlier, and had no problem because there were only 2 tables with guests. So, yeah - I don't know what their booking strategy is. But even the food at the nicer restaurant was bland and uninspiring. The next morning we had the breakfast buffet, which was also meh. We were hoping again for local cuisine - like tasty fruit and maybe, anything not something you can get at a Holiday Inn, but no luck. So after 3 meals, we never ate there again. But the location isn't great, as there's nothing to walk to. We took a cab into town for $25 to the Hip Strip, which was supposed to be interesting, but had nothing worthy of a look. We drove down to Negril on day 2, and really wished we had stayed there instead. A much more beach vibe, without the big h

Food variety needs improvement . Food was terrible except for Jamaica night dinner.

This was my first time in Jamaica and I felt completely safe. I travel alone so that was very important to me. The food for breakfast, lunch, and dinner was AMAZING. The music was in my favorite genre every day. Everyone on the grounds were amazingly friendly and always helpful to me. My driver from Juss Love was tremendous at accommodating me wherever I needed to go, he

Wonderful staff

I like the wait staff. Every food server had a great attitude. The people at the front desk were AWFUL.