Overall Ratings & Reviews Homie Panorama Nha Trang

Dear Trang Trang, First of all, we would like to sincerely thank you for taking the time to respond and share your opinion on the Traveloka system. Regarding your booking, we would like to clarify as follows: although you have made a booking through the system, the person who checked in at the accommodation is not the person whose name is listed in the booking information. According to regulations to ensure the safety, rights of customers and the responsibility of the accommodation, we are required to verify that the identity of the person checking in matches the booking information. In this case, the accommodation conditions are not guaranteed due to inconsistent information. Immediately after discovering the discrepancy, our staff politely explained the situation and gave you specific instructions on how to change the booking information so that you can check in properly. However, we regret that you did not follow the instructions, and during the discussion, used disrespectful and inappropriate words when responding to the staff, although we always maintain a polite, professional attitude and goodwill to support. We are very sorry that this experience did not meet your expectations, and hope that you will pay attention to checking and confirming the correct information of the guest in the next booking, to avoid similar unwanted incidents. Once again, we would like to apologize for the inconvenience and hope to receive your sympathy. Sincerely, Homie Panorama Nha Trang Team.