Dear Valued Guest, Thank you for taking the time to share your review and experience with us. We sincerely apologize for the inconvenience you experienced, particularly regarding the unpleasant odor in your room, the cleanliness of the bathroom, and the poor condition of the shower and toilet. We are also saddened by the dirty walls and the unsatisfactory hot breakfast. These issues do not reflect the high standards of service we strive to provide to all our guests. Your feedback is of utmost importance to management, and we will immediately contact the relevant teams, including housekeeping, engineering, and food and beverage, to assess and improve our services for the future. Furthermore, we appreciate your appreciation of our staff's friendliness and the hotel's excellent location. We deeply value your trust and honesty in providing this review. We sincerely hope to welcome you back in the future for an even better stay. Sincerely, Himawan Araya Saptaji, Assistant Front Office Manager
