Overall Ratings & Reviews Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

We had a good time , the people at the reception and the entertainment were great but the waiters in the main restaurant were not attentive at all ( they don’t like their jobs and they are nor welcoming at all ). The food was good at the japenese and steak house restaurant but , the food in the main restaurant was not good at all and almost no choices .

Great place to stay

Amazing!!! Service/food/room and location! Perfect

Far from airport

Felt like I was in a retirement home I would not recommend for young people if you’re looking for excitement this is not for you I’m 50 and just wasn’t a good vibe..

Loved swim out pool

It was ok

The good- The property was beautiful. We dated in hideaway plus Diamond Club and our butlers Fabian & Benjamin were awesome. So was our housekeeper Ginette. The bad- being locked out of our room due to some system outage. Having to go in an all day excursion without access to any of my cash, my phone for photos/memories, sun visor, etc returning 9 hours later and still locked out. Waiting for 2 security guards to go building to building before we can be let back in. My husband had to know on our neighbors door (honeymooners? Ask to go through their room and swim up pool to get to our swim up pool and come through our patio doors, trek water throughout our room and let me in. But if you leave your room you have to leave the deadbolt open so you can get back in or go through process of waiting for security. Hotel lobby says to put items in safe and leave door open if you want to leave for dinner. The next morning, still not fixed and had to leave open as we head out for another pre-paid excursion. Our butler messaged me to let me know the system was fixed and that we needed to get room key reprogrammed once we returned. After all of that, the hotel only wants to offer a $50 credit towards your balance with them. Not credit for any Marriott. If you have no balance you get nothing for the inconvenience. So glad I booked through Expedia and not direct. At least Expedia offered me a $400 key cash credit towards my next booking with them. Thank you Expedia!!!

We had a terrific time at royalton hideaway. We stayed for 6 nights. I really do t understand the low ratings I read before arriving. Most of them seemed pretty petty. The staff was ver helpful, we stayed hideaway diamond club. The Butler service was very helpful, the pool bar tenders at the hideaway were excellent. Good gym. Many food options and yes you need reservations for the restraints at dinner time. -h

Not Impressed! Stayed at the Haley, which basically means we hide you away from all of the amenities!!! It’s at the end of the property and you have to track to amenities. Don’t waste your time calling the front desk. If you’re lucky and they feel picking up, they will transfer you to the staff cafeteria repeatedly. Don’t ask for anything which is outside of their usual process. Like asking for a cart to help you take your luggage to your car BEFORE you’ve completed your checkout process. It was our last day, we woke up wallet and wanted to put our luggage in the car early to avoid the chaos at the desk at normal checkout time. Then go and have breakfast after, and then finally checkout. They refused to send anyone until after ate ate and were ready to checkout. We wheeled our bags ourselves from building 3 to the parking lot! Then had breakfast, and then checked out. The property is not being maintained. I’ve heard they’ve purchased a new proper in Rodney Bay, so guessing they’re not putting any money into this building before potentially selling it! The staff walk around as if they’re at home with friends. Laughing and chatting with each other and disregarding the customer. It’s pervasive and systemic that you cannot blame the staff. It’s a top down, management issue!!! We were there for our honeymoon for 1 night. The front desk promised us that we would be able to get a dinner reservation, just explain to the restaurant manager. Good luck!!

We just arrived home from a lovely holiday at Royalton St Lucia and we would highly recommend this resort, great facilities, the most lovely staff , great food and a great selection of restaurants, we loved it And St Lucia is of course truly beautiful The resort is not new and there a few bits of maintenance needed here and there but nothing that interfered with our holiday

The first two day i stayed there was no water they were no phone call or posting stating that there will not be any water. i had to complain on two occasions because the room wasn't clean and on the last nigt there was no water again for me to take a shower after going out all day and

This is ranked as a 5 star resort but in reality it is not. Service and food at the buffet was hit or miss. Getting towels or water in the room again not consistent. Some of the staff were amazing but a lot of staff were not and I felt like I was bothering them. The resort was very generic and didn’t feature a lot of local culture. If you like country music this is the resort for you, they played it constantly. I did not feel like I was in Saint Lucia.

Sold as a premium property. It was not. From arrival to departure the key service word was "unfortunately" e.g. unfortunately, your room is not ready on time and the restaurant reservation you requested cannot be confirmed... The special Orbitz VIP service was completely ignored. The requests made were reasonable, within the Orbitz program but were "unfortunately" denied. There were many service issues such as simple courteous communication, room readiness and and check out timing. There were property issues including a mold scent in the block and a broken elevator. Perhaps the most laughable was the over one hour room service response with inedible food. At checkout, I requested a management conversation. When "unfortunately" no manager was available, I asked for a call or e-mail. No call or e-mail were received now weeks later and there is no evidence of an effort made by management to communicate. Hideaway and its staff did not meet the five star plus rating in the Orbitz booking. Its management is either unaware or uncaring.

We went for honey moon, enjoyed everything including excursions we took off resort

Nice view

It was a great stay ..would come again !!

Great place to stay

We, my husband and I enjoyed our room and the time we spent at the resort. Overall rating 5 out of 5.

I love the resort. The manger is very helpful.