Overall Ratings & Reviews The Point Boutique Hotel

Pretty good stay the price. Great for short stays. Near to Paradigm Mall and walking distance to Kip Mall (less than 2 min).

The hotel is very clean. Breakfast is simple. Overall, the hotel is OK.

The location is good, near from shopping center and food court but the room is very narrow

The staff's smile is too expensive, the receptionist on duty at night is a bit more smiley

The receptionist is a bit stiff. In welcoming guests is lacking, there is no welcome greeting, remain seated when guests arrive, which is usually the case in other hotels when guests enter. The receptionist will stand and greet you in a friendly manner. Don't expect to be greeted like that, in this hotel. Especially if the guards are women of Indian descent. It's as if we are staying there, just to sleep and not pay. But because the location is strategic, and the rooms are quite large and clean, I still stay at this hotel every time I go to Johor.

Hotel easy to access. Not far from Malaysia-Singapore border. Many restaurant dan food court around hotel.

5 X trip ke Johor, selalu nginap di hotel ini. Tempatnya strategis, kamar bersih dan nyaman. Hanya satu catatan: Jangan harap resesionis nya terlihat tersenyum walau sebenarnya mereka mau membantu jika kita ada yang diperlukan 😁.

Proses check in-out lancar, kamar bersih, wifi kencang, fasilitas sebanding dengan harga, dekat restoran & minimaket 24 jam, dekat dengan mall. Lokasi gampang ditemukan.

Air tiada. Manager tak uruskan customer. pastu pekerja tak inform pulak tu waktu check in air tiada. Dah check in, staff cakap dah check in, pikir sendiri nak mandi macam mana. Imagine lah service macam ni dekat hotel ni. Korang sanggup nak duduk sini? Silakan. Fara, the frontdesk memang bagus. Pekerja nama Chittu, manager ke ape tak tahu, cam hanat perangai. Air tiada prepare lah botol ke air spare ke. Ni takde strategik langsung handle customer. Walaupun tak dapat refund, may this comment tebus other customers, to know this hotel is bad in giving services to customers.

I've booked 2 rooms with window but during check-in, only 1 room with a window is given and the remaining with no window. Therefore, we sought for an explanation and the front desk told us the room rate is same for with window and no window. After that, we were informed, all of their rooms with window is overbooked offline but we are not happy this explanation. Then, the front desk made a call with “someone” and after a while, they told us another version of reason where the bathroom sink pipe at other room with a window is broken and need to be fixed. The solution from the front desk, if we insist want to change to a room with window and 1 of us need to pack and unpack our luggage on the next day after the problem is fixed. At the end, we gave up and proceed to our room as it is very hassle to pack and unpack our luggage. Apart from the check in chaos, the below are some awful encounters. 1. No apologize or sorry for their internal mistake during check in. 2. Unknown insect is found across our room wall and ceiling. 3. Coffee stain on the wall near the dressing table and socket. 4. The bedside light is broken and one of the ceiling light is not functioning at all. 5. No shower bracket for the shower head faucet. 6. Request for the iron and iron board, the front desk staff handed over to the guest, which is me and I need to carry myself to my room. 7. Request for the hair dryer but we were told only 1 unit is available at that time. So, me and my friend need to take turns during our stay. What more worse was, I got disturbed by the front desk at the very next day at 6. 50am and asked to return the hair dryer as other guest is needed urgently. 8. Stains on bedsheet. Well, I keep the worse part for last, on my last night stay, my room air condition system is not functioning and the front desk told me is because the electric power shortage. Ended up, I need to pack and unpack my luggage at the middle of the night and change to another room. Yes, I'm aware that The Point is just a boutique hotel and I know what you pay and what you get. But, hotel business is all about service regardless of the hotel star rating.

Kamar luas, nyaman, tempat makan ada di sekitar hotel, kamar mandi bersih

The bed is not easy to sleep, there will be noise when you turn around, the sound insulation is not good, the room next door is very noisy.

Towel was improved change to new. However, cleanness in shower room need to improve.

Good location, clean and comfort room. Just that the hotel do not provide shampoo. Bring your own shampoo. Hair dryer upon request.

The hotel is clean, the staff is friendly, the hotel location is quite strategic in the Tampoi Indah housing complex, close to the Kip Mart supermarket, room photos match the actual rooms, recommend.

Overall OK. Night shift 8pm Malay male staff a bit not friendly. But the rest staff was OK.

Everything is ok, only the room is a bit narrow for prayer and the bed is a bit loud

Air from aircon is very smelly. Smells like urine. Felt very suffocating throughout our stay so we had to open the windows throughout. Asked for change of rooms but receptionist said they are full house. Receptionist couldn't speak English or Mandarin too so it was hard to communicate for foreigners. Location wise, good that it's beside a wet market but other than that I think there are better locations with more food + massage options.

Value for money. Friendly receptionist. Nice place.

Very clean. Efficient staff. Very comfortable. Near to many choice of place to eat. Also near to supermarket.