The staff accommodated my check out due to my work meeting ending at check out time. We were not happy that TV service was out.

I had great stay. Stuff and service were perfect.

The travel center in the parking lot is closed down. Gas station abandoned. 18 wheelers using the lot as free parking. Service center deralict. Old cars shopping carts and trash. I was one of three cars at the entire hotel. Carpet in the room was filthy. Furniture old, damaged. Dirty. Pillow stained and dirty. Old fridge stored on balcony. Patio and pool not available. Nothing in the area other than an abandoned RV park and abandoned gas station next door.

No wash cloths , ceiling was peeling, carpet was frayed along wall , microwave door wouldn't open, said they served breakfast only thing they had was cereal and bananas . Will NEVER stay here again and when I told Expedia for a refund desk clerk was rude and obnoxious

Smelled bad everything was old and broken down room smelled like it was wet not mildew but like something old and wet size of the room was good a lot of space just run down

The hotel seemed deserted with only one other couple there. The rest of the inhabitants seemed to be the Indian families that ran the hotel. They were very nice people. I felt safe there as a single senior lady. My stay was very comfortable. The room was clean. The continental breakfast was good. The restaurant served only Indian food which I like, but my palak paneer was too spicy. I then drove 5 miles into Ozona from there to get a DQ milkshake to cool down my mouth! The AC worked well and the shower was great. The pool was closed due to being remodeled. It will be very pretty when done.

The check in was good and the room seemed clean but there were no towels. We asked the front office for towels but never received them. Also when we checked out there was no one there to take our card for check out. Not happy.

We were just passing by. It was okay to rest for one night, but a bit expensive for the conditions of the property. Signs say there is gas and food, but the businesses are all closed

Nothing

The stay was very nice the service we received was above amazing we were treated like royalty,the only thing that I could see that needed attention was the carpets were very dirty and there were no face cloths,or cups. We thought that we were getting breakfast but there was nothing

Middle of nowhere but lowkey

Room & linens smell terrible this is the worst room I have on my life

The pictures were nothing like the actual place the room was dirty. Water was dripping from the city. There was stains on the pillow and sheet. The lamps had mildew carpet was dirty and the pool wasn’t even working.

It's was last minute and I was satisfied with price overall. Room was comfortable for my stay. It included breakfast but not even juice or water to drink, lol. Coffee was delicious. I would suggest sugar free creamer for those of us that don't or can't have sugar. Ian was such a friendly person. His wife nor much, but not all of us love customer service! My personal opinion, I think it's rude when you keep talking in your foreign language ignoring or keeping me from my check in and not even acknowledging I was being serviced first! They do accept dogs. Don't know of deposit etc, since I left my dog with my daughter. Overall it was nice. Restaurant is Indian food, but don't know is others options available. There is a convenience store super close.

Used wash clothes hanging on shower head and shower curtain. Used soap bar in shower No sheets on bed, no pillow case on 2 of 4 pillows.Ask for money back and front desk ignored me.

Pretty run down musky room.

Well I found a couple dead cockroaches in the closet. None in the room I could see. The shower worked but somehow the tub leaked all over the floor. The shower curtain was closed so it’s a mystery. Out of the way not a great place. The staff were wonderful!

Property was very clean, except carpet which had old stains, sliding door did not lock- had a makeshift pin to lock it- didn’t feel very secure

Depressing.

They make you a priority here and the rooms are spacious which is great even the double rooms they are huge and i loved that.