8.9
Very Good
From 1,954 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.7

Location

9.0

Service and Facilites

9.1

People often mention about Rayz UMM Hotel
All
Staff Friendliness (84)
Ambiance (78)
Room Space (78)
Bedroom (77)
Hotel Area (72)
Accessibility (69)
Family Friendly (64)
Bathroom (63)
Taste (63)
Surroundings (59)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Rayz UMM Hotel

Number of reviews per page
20
40
Customer reviews
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 day(s) ago
the hotel UMM but the hotel 718 my room toilets 🚻 not good facing qiblah all toilet. I think this bulding by Chinese so I never recommend any Muslim people come to stay this hotels. they need business must change positions toilet from Qiblah to other direction I am very saad about this hotels.
Find this review helpful?
Accommodation's Reply
30 Jul 2025
Dear Mr. S***N, Warm Welcome from Rayz UMM Hotel Malang. Thank you very much for your review. We are deeply apologize for some inconveniences and did not meet your expectations during your stay, Mr. S***N. Regarding the Qibla direction , we have fulfilled the requirements and already have a verification certificate. We do hope in the next stay / visit, Mr. S**N and your family still get the best services and product from us with great facility that we have. Nice People - Nice Place Rayz The Moment Best Regards, Yanuar Arifien Hotel Manager Nice People - Nice Place
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Overall it's good and worth staying here, but please check the smaller details again, because yesterday I stayed there and the tea sachet was torn, and the water also had an unpleasant smell.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Jul 2025
Dear Mr/Ms S*a, We thank you for your review and rating for Rayz umm hotel Malang. We apologize for the incident and we have discussed with the relevant team for future improvements, and we will follow up immediately. Once again, we apologize for the inconvenience of our service. We hope that your next visit will receive better and friendlier service from all our staff, better products and existing facilities. Nice People - Nice Place - Rayz The Moment. Best regards,. Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Check-in time was a bit long, because initially I wanted a non-smoking room, but the receptionist was very informative because the non-smoking rooms didn't have a view, so I was moved to a smoking room with a better view.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. Bintang F*A. Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is a priceless honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you on your next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
R***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 2 week(s) ago
everything is ok, the only minus is the lack of food variety
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Good Afternoon Dear Mr/Mrs R*L, Warm Greetings from Rayz umm hotel Malang. Thank you for staying and vacationing at Rayz umm hotel Malang, and We apologize for the inconvenience of our service and products that may not have met your expectations. We inform you that we have discussed and followed up with the relevant team. We hope that in your next visit you will still receive good and friendly service from all our staff, even better products with existing facilities. Once again on behalf of the management of Rayz umm hotel Malang, we would like to express our gratitude and welcome Mr/Mrs Elita and family back to Rayz umm hotel Malang in the future. Nice People - Nice Place. Rayz The Moment. Best Regards,. Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
Andry Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is my umpteenth time staying at Rayz Umm Hotel, and everything is great. I'd love to see more parking, as it gets full during events.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. Bintang Andry Y. Warmest greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is a priceless honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you on your next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
S***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's quite nice to be able to stay here, while reminiscing about the past.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. Bintang S*O. Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is a priceless honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you on your next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
Profile Picture
Dewi N. S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
okay, clean, overall good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. Bintang Dewi N. S. Warmest greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is a priceless honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you on your next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
S***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Fun, suitable for children to teenagers, parents follow.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. Bintang S*O. Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is a priceless honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you on your next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
V***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel is nice, the lobby is spacious and elegant, the parking lot is spacious. The room is also spacious, the bed is big and soft. The bathroom is actually nice, spacious, full of glass, but for the shower, when you take a shower, the water stagnates so it floods out into the sink. Maybe the drainage needs to be fixed again, otherwise it's okay.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Good Afternoon Dear Mr/Mrs V*S, Warm Greetings from Rayz umm hotel Malang. Thank you for staying and vacationing at Rayz umm hotel Malang, and We apologize for the inconvenience of our service and products that may not have met your expectations. We inform you that we have discussed and followed up with the relevant team. We hope that in your next visit you will continue to receive good and friendly service from all our staff, even better products with existing facilities. Once again on behalf of the management of Rayz umm hotel Malang, we would like to express our gratitude and welcome Mr/Mrs Elita and family back to Rayz umm hotel Malang in the future. Nice People - Nice Place. Rayz The Moment. Best Regards,. Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Good, but limited parking. Food is okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. Bintang L*A. Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is a priceless honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you on your next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
k***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, clean hotel, close to everywhere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mr./Mrs. Bintang *L. Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is an invaluable honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you on your next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
Isak t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is responsive and very friendly, the rooms are clean, the food is delicious and the parking is spacious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Jun 2025
Dear Mr./Mrs. Isak T, Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is an invaluable honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you in the next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
Nur A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Every time I go to Malang, if Rays still has rooms at standard prices, I never look at other hotels.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 Jun 2025
Dear Mr./Mrs. Nur A, Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is an invaluable honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you in the next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
S***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is very comfortable, clean, and the service is very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Jun 2025
Dear Mr./Mrs. S*Y, Warm greetings from Rayz umm hotel Malang! It is a pleasure for us to be a part of your journey in Malang. Hearing that your experience with us was so memorable is an invaluable honor for our entire team. At Rayz umm hotel Malang, we believe that every guest is family, and every visit is a story that we want to make more special. If you return to Malang again, we look forward to welcoming you back with more personalized service, better comfort, and more precious moments. Thank you for your trust. See you in the next extraordinary experience with Rayz umm hotel Malang! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
D***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
All good, staff so friendly, definitely will be back.
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. Winda Rizki, Warm greetings from Rayz umm hotel Malang! We are very happy to know that your stay with us left a pleasant impression. Every smile and satisfaction of our guests is our motivation to continue to provide the best service. If you return to Malang again, do not hesitate to contact us in advance. We will be happy to prepare a more special stay experience, with increasingly personalized service and facilities that we continue to improve. Thank you for being part of Rayz umm hotel Malang. We look forward to welcoming you back to create more beautiful moments together! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager
Translated by Google Icon
See original
atika m. h.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Comfortable hotel, spacious rooms, kids friendly, swimming pool is also suitable for children aged 2-10 years, very suitable and safe.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. Winda Rizki, Warm greetings from Rayz umm hotel Malang! We are very happy to know that your stay with us left a pleasant impression. Every smile and satisfaction of our guests is our motivation to continue to provide the best service. If you return to Malang again, do not hesitate to contact us in advance. We will be happy to prepare a more special stay experience, with increasingly personalized service and facilities that we continue to improve. Thank you for being part of Rayz umm hotel Malang. We look forward to welcoming you back to create more beautiful moments together! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager
Translated by Google Icon
See original
Andry Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Rayz umm hotel is always the best for all your accommodation needs, strategic location, comfortable, friendly service and the place is clean.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2025
Dear Mr./Mrs. Winda Rizki, Warm greetings from Rayz umm hotel Malang! We are very happy to know that your stay with us left a pleasant impression. Every smile and satisfaction of our guests is our motivation to continue to provide the best service. If you return to Malang again, do not hesitate to contact us in advance. We will be happy to prepare a more special stay experience, with increasingly personalized service and facilities that we continue to improve. Thank you for being part of Rayz umm hotel Malang. We look forward to welcoming you back to create more beautiful moments together! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager
Translated by Google Icon
See original
Nensy A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Good hotel, when you enter the lobby it smells really good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 May 2025
Dear Mr./Mrs. Nensy A, Warm greetings from Rayz umm hotel Malang! We are very happy to hear that you had a pleasant stay with us. Your satisfaction and comfort are our top priorities, and knowing that we have provided a memorable experience is truly a source of pride for the entire team. If you ever plan to visit Malang again, please do not hesitate to contact us first. We will be happy to welcome you back and make sure every detail of your stay is even more special. With sincere service, continuously improving facilities, and a warm atmosphere that we always maintain, we hope to create more wonderful moments with you in the future. Thank you for your trust in Rayz umm hotel Malang. See you on your next visit! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
ANDI A. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The location is strategic, the service is friendly and recommended to stay again.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 May 2025
Dear Mr./Mrs. Andi A. A, Warm greetings from Rayz umm hotel Malang! We are very happy to hear that you had a pleasant stay with us. Your satisfaction and comfort are our top priorities, and knowing that we have provided a memorable experience is truly a source of pride for the entire team. If you ever plan to visit Malang again, please do not hesitate to contact us first. We will be happy to welcome you back and make sure every detail of your stay is even more special. With sincere service, continuously improving facilities, and a warm atmosphere that we always maintain, we hope to create more wonderful moments with you in the future. Thank you for your trust in Rayz umm hotel Malang. See you on your next visit! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
V***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very memorable stay here for 2 nights in Malang. All the best 👍 Keep it up 😇
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 May 2025
Dear Mr./Mrs. V*A, Warm greetings from Rayz umm hotel Malang! We are very happy to hear that you had a pleasant stay with us. Your satisfaction and comfort are our top priorities, and knowing that we have provided a memorable experience is truly a source of pride for the entire team. If you ever plan to visit Malang again, please do not hesitate to contact us first. We will be happy to welcome you back and make sure every detail of your stay is even more special. With sincere service, continuously improving facilities, and a warm atmosphere that we always maintain, we hope to create more wonderful moments with you in the future. Thank you for your trust in Rayz umm hotel Malang. See you on your next visit! Nice People - Nice Place. Rayz The Moment. Sincerely, Yanuar Arifien. Hotel Manager.
Translated by Google Icon
See original
Number of reviews per page
20
40