Overall Ratings & Reviews Merchant Hotel

friendly staff, breakfast is so-so, room cleaning service is unresponsive. must order to the receptionist.

The staff is friendly, just lacking information about the location of places to eat.

Overall satisfy stay in this hotel. Car parking limited space. 1st come 1st get car park.

The room lights are not bright enough, the AC is not cold enough, the position of the AC is not good because it is directly towards the bed and hits the body. The pillow is very bad because it is dirty and not filled. Hopefully in the future all this can be improved and become even better.

Toilet had a pipe problem I think, smelled like sewage the whole time. Room had a musty smell and sheets were not the cleanest. Good thing is that they allowed us to keep our luggage there after checking out while we went exploring.

Very nice room, clean air conditioner function in good condition. But the trash smell at the lift. Make me want to puke

Second time staying this hotel, comfortable and affordable. Parking limited. Room with bathtub 😍.

When I did my booking, I requested for an early check in and a room on a high floor (obviously a good view was essential). Did not receive any reply. When we arrived at 1630hrs, we were told that our room was not ready. We only managed to get our room key an hour later at 1730hrs. We were assigned to a room on the 6th floor which was acceptable as this hotel only had 10 floors. Very disappointed as we were given a room with no windows. The following day, we were out most of the day. When we came back in the late evening, we were again disappointed as our room was not made. Trash cans were full, toiletries and coffee/tea were not replenished. We had to request for housekeeping. We have stayed in this hotel before and this is by far the worse stay we've had.