I booked the four points at the wrong location. I was not allowed to switch and had to pay twice the hotel stay… insane

I booked king size room and got 2 single bed room. Room had 3 USB ports, none worked, same with my friend who stayed sametime. I had to get a socket to charge my phones and headphones. Room wall was dirty and full of stain. I left a do not disturb sign outside and my room was cleaned which i didnt want Overall very bad and cant imagine how they got 8.6 rating!!!@

Close to the metro and train stations so it's easy to get downtown and to the airport. The rooms are very spartan, not even including a coffee maker or kettle, let alone a fridge. No carpeting in the room or fan in the bathroom to clear steam. Shower has a draw curtain as the backing and is so small I was always touching at least one wall/surface with my arms or back (I'm not a large person). Window opens about 3 inches (7.5 cm) to let in air and there is a small oscillating fan in the room. Bed was comfortable. Some specks of paper were on the bathroom floor when I arrived, otherwise room was clean. No iron in room. Have to request from front desk and use the lone ironing board that is zip tied to the radiator piping in the basement, complete with burn marks from previous guests. No good place to hang clothes there. Did not use housekeeping so can't comment on quality there.

this hotel had absolutely no amenities… There was no room service. There was no ability to get drinks or any other kind and the cleaning service was not good. although we stayed at the hotel for convenience as it was directly next to the arena and we were going to a concert that part was very convenient and it was very close to the mall and public transportation, which was very nice but the hotel itself I did not care for. you could not even get coffee in the hotel without having to pay for it. It was just not a very good experience.

Good location with large selection of resturants and shopping nearby in mall which is opposite the metro and mainline train station. Tip: use the train into the centre rather than metro. It's 1 stop and every 15 mins. This hotel seems to cater for business people on short stays. The accommodation is fairly compact and basic (including the breakfast) but everything works. BUT there's no A/C and with thick duvets overheating and shallow sleeps are inevitable.

Perfectly located for events at Royal Arena. Friendly staff, nice bedroom. Few minutes walk to tube/metro stop. Very close to airport.

We arrived a bit early at around 12:45 to the hotel lobby after long overnight flight and we wanted to leave the luggage at the hotel and go out. But then we decided to stay and do the check in, the people in the tiny front desk told us the check in is at 2pm. We waited and they showed no flexibility in accommodating us, eventually some other people came in at around 1:30ish, and when they checked them in, they allowed us to do the check in…unneeded lack of flexibility to my opinion. Other than that the hotel was fine, nothing special, about 7-8 min walk to the train station

The staff was great and we were welcomed efficiently, kindly, and with all information needed. I was very happy that the front desk was able to lend us a digital luggage scale. There was a broken soap dispenser in the shower and a loose reading lamp at one of the beds. A technician came to repair it but nothing changed. The hotel is extremely conveniently located to the metro train that made for very easy connections to the city centre, airport and Sweden, and to a mall with a food court, large grocery store, and various shops of all kinds. I would happily stay here again.

Hotel was immaculate but no air conditioning in the room so we had to open the window that overlooked a busy noisy street. No coffee in the room and paid coffee in the lobby was offered in the morning. It was difficult to reach the hotel by car as the entrance is accessed by a back road.

Perfect for our family of 4 while we explored Denmark and a little of Sweden. Very close to the train station.

Quick drive to airport and downtown area. The parking garage is next to/attached to Burger King.

The room was tiny, no cupboard and not even a night table by the bed. The walls were stained and wallpaper looked dirty. I believe it's the worst hotel we ever stayed in

I wanted to give 5 stars but only issue we had during our stay is that our room TV did not have a TV signal and we were not able to watch TV at all. The technician was supposed to come but did not come. Other than that, we were satisfied and wanted to give 5 star rating

We only stayed for a few hours to sleep but the room was clean and the beds were comfortable. It was close to the airport which made it convenient for our early flight. I would have like to have stayed longer because the room was nice and comfortable. We got the family room, it had one large bed and twin size bunk beds for my kids which worked out well for the 4 of us. A room like that is hard to find in Denmark.

Close to subway/ train. Mall.

Clean, simple hotel room. Helpful staff.

Maybe this an EU thing but there is NO A/C. Nice staff and nice room but super hot room.

Staff were super communicative, helpful and friendly. Room was small, but very clean and adequate. Hotel was very nice, within a quick walking distance to a big mall and the metro.

Location near train stations. New property. A bit pricey, and breakfast was IMO very expensive.

Nice hotel specially the parking option.