K***l

Business

9.4

/10

Reviewed 3 week(s) ago

Good security as the receptionist is always there and the main door is well locked.

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kwee t. l.

Leisure

8.8

/10

Reviewed 4 week(s) ago

The room is quite spacious and located in the city center, close to the art market, Petaling China Town. The price is quite cheap for a hotel located in a strategic location.

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h***y

Leisure

6.6

/10

Reviewed 8 week(s) ago

Please be careful with the tax. At first the receptionist wanted to charge 20 Ringgit per night. When we reconfirmed. He was confused. The advantage is the strategic location and easy to find food. The rest is ordinary.

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1 people find it helpful

M***a

Leisure

9.1

/10

Reviewed 9 week(s) ago

Friendly staff, clean room, there is a dispenser in each hallway so you can fill up with water as much as you want, close access to MRT, if you want to go to Petaling, just cross the street. Next, I will stay here again because it is close to everywhere.

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1 people find it helpful

C***a

Leisure

9.4

/10

Reviewed 10 week(s) ago

Hopefully maintain an affordable price. Increase the cleanliness of the room again, the last one came not as clean as the first time came. Will be the first choice while on vacation in the Chinatown area.

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WH

Wildanul H.

Leisure

9.4

/10

Reviewed 11 week(s) ago

The price is much cheaper compared to the strategic location of the hotel. The room was clean, comfy, the air conditioner was OK, and it could reach to most every spot of the Kuala Lumpur tourist attractions. Very recommended to stay in here while having a holiday in Kuala Lumpur.

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Theresa U.

Leisure

8.5

/10

Reviewed 12 week(s) ago

Unfortunately, they don't provide certain basic amenities like a toothbrush. Also, the shower is lukewarm but still good enough. But the bed, Wi-Fi, staff, and location are good.

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M***l

Leisure

5.4

/10

Reviewed 14 week(s) ago

So terrible staff , due to the flight delayed, we arrived 04:00 am after midnight, and fast checked out before 11:45 am , only sleep around 4 hours. After checked out 30 minutes leaving hotel , We got text messages, telling we had broken the room window and asked for money reimburse to fix the window. Frankly speaking, all of us so tired, how can we break the window? We revisited the hotel on 1:30 pm and meet the person on front desk We told them how many hotels customer had been fooled and intimidated asking for money reimbursement. We tried to call police at that time as we got mad, my wife refrained me to do so. The conclusion, don’t ever book this garbage hotel.

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F***r

Leisure

9.4

/10

Reviewed 21 week(s) ago

First Time staying here and its been delightfull. All the staffs are really nice and helpful. Location also near MRT and near lots of cool places. Rooms are clean as expected. Overall its been a great time staying here.

3 people find it helpful

V***a

8.8

/10

Reviewed 21 week(s) ago

So close to many interesting places. Clean and smells good

4 people find it helpful

FK

Faradilla K.

9.4

/10

Reviewed 24 week(s) ago

The service is ok, the facilities are also ok, where the location is very close to Jalan Petaling and can walk to several destinations. Next time I go to Kuala Lumpur, I will stay here again

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4 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear Ms Faradilla, Warmest Greetings from Aces Hotel, Kuala Lumpur. Many thanks for choosing to stay with us and provide us with your valuable feedback. We are delighted to read that you had a pleasant stay with us. Your comments are much appreciated as guests’ feedback is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. It will be our pleasure to welcome you back with us soon. Sincerely, Azwan | Duty Manager Aces Hotel, Kuala Lumpur

R***A

Staycation

8.5

/10

Reviewed 25 week(s) ago

The hotel staff is friendly and the hotel atmosphere is pleasant.

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2 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear Valued Guest, Warmest Greetings from Aces Hotel, Kuala Lumpur. Many thanks for choosing to stay with us and provide us with your valuable feedback. We are delighted to read that you had a pleasant stay with us. Your comments are much appreciated as guests’ feedback is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. It will be our pleasure to welcome you back with us soon. Sincerely, Azwan | Duty Manager Aces Hotel, Kuala Lumpur

A***a

9.1

/10

Reviewed 25 week(s) ago

The room is bigger than other hotels that I've stayed in Kuala Lumpur and very comfortable. Location wise is very strategic, walkable distance to central market and easy to find breakfast.(-) there's no ramp pathway, so you have to carry your luggage by stairs to the lift (the hotel is on the 5th floor). But definitely will stay here again if I don't bring many luggages.

3 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear Valued Guest, Warmest Greetings from Aces Hotel, Kuala Lumpur. Many thanks for choosing to stay with us and provide us with your valuable feedback. We are delighted to read that you had a pleasant stay with us. Your comments are much appreciated as guests’ feedback is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. It will be our pleasure to welcome you back with us soon. Sincerely, Azwan | Duty Manager Aces Hotel, Kuala Lumpur

E***a

Leisure

9.4

/10

Reviewed 25 week(s) ago

Near public transportation... LRT, MRT...

6 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear Valued Guest, Warmest Greetings from Aces Hotel, Kuala Lumpur. Many thanks for choosing to stay with us and provide us with your valuable feedback. We are delighted to read that you had a pleasant stay with us. Your comments are much appreciated as guests’ feedback is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. It will be our pleasure to welcome you back with us soon. Sincerely, Azwan | Duty Manager Aces Hotel, Kuala Lumpur

CT

Chris T.

9.4

/10

Reviewed 25 week(s) ago

Spacious room. Hot water for bathing can be easily arranged…. Cleanliness in the hotel and the best room

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2 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear Valued Guest, Warmest Greetings from Aces Hotel, Kuala Lumpur. Many thanks for choosing to stay with us and provide us with your valuable feedback. We are delighted to read that you had a pleasant stay with us. Your comments are much appreciated as guests’ feedback is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. It will be our pleasure to welcome you back with us soon. Sincerely, Azwan | Duty Manager Aces Hotel, Kuala Lumpur

G***t

Leisure

9.4

/10

Reviewed 26 week(s) ago

Accommodation with a strategic location and many tourist attractions around it

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3 people find it helpful

Accommodation's Reply

24 Feb 2025

Dear Valued Guest, Warmest Greetings from Aces Hotel, Kuala Lumpur. Many thanks for choosing to stay with us and provide us with your valuable feedback. We are delighted to read that you had a pleasant stay with us. Your comments are much appreciated as guests’ feedback is of utmost important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. It will be our pleasure to welcome you back with us soon. Sincerely, Azwan | Duty Manager Aces Hotel, Kuala Lumpur

N***n

8.5

/10

Reviewed 26 week(s) ago

Good location. Enthusiastic staff, room is ok but a bit small. No toothpaste, toothbrush, hair dryer.

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Accommodation's Reply

24 Feb 2025

Dear Valued Guest, Warmest Greetings from Aces Hotel, Kuala Lumpur. We sincerely appreciate your choice of Aces Hotel, Kuala Lumpur, as your preferred accommodation. Our primary goal was to ensure you felt welcomed from the moment you arrived. Please accept our apologies for any inconveniences you may have encountered. Rest assured, we have addressed your concerns with our leadership team, as we constantly work to deliver an exceptional experience. Guest satisfaction remains our utmost priority. Your comments are much appreciated as guests’ feedback and very important to us in order to continuously improve our services and facilities to ensure the expectations and satisfaction of our valued guests. It will be our pleasure to welcome you back with us soon. Sincerely, Azwan | Duty Manager Aces Hotel, Kuala Lumpur.

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