Overall Ratings & Reviews Sweet 2BR Mediterania Marina Residences By Travelio

Dirty, the AC wasn't cold, there were lots of cockroaches all over the room, there were even baby cockroaches in the cupboard.

Room was dirty. Check in process is extremely frustrating. We need to go over some apps, and then put all our data there, and then the only way to contact the person who holds the key is through a chat feature on that app. Don't expect swift replies! I was only contacted 4h after my supposed check in time.

The apartment is not to my expectation in view of the rates paid. I had made a complaint to the staff in charge regarding the defects and still no action despite waiting for them to address the issues. Therefore, I had decided not to stay and check out last night itself. Append below is the feedback. 1) There is no pillow cover in the main bedrooms. 2) The TV is not functioning. Nothing appeared on the screen. 3) The aircon cannot be switched off. 4) When I want to boil hot water using the electric kettle for a coffee, the electric kettle is not functioning. There supposed to be 2 units of electric kettle as per the inventory. However, only one unit is available. To make matters worse, only one unit is not functioning. 5) The entire room is smelly and with few spots on the flooring there is a permanent stain which looks unpleasant especially the bathrooms. Frankly, I am totally upset and disappointed. Hope the above positive complaint will assist for further improvement. Thank you. Regards.