First of all, we would like to sincerely apologize for your bad experience at our hotel. Due to an error in creating a reservation, we had a mistake in the room type and asked traveloka to notify the customer but it may not have been approved. And because the room is full, it is not possible to change the room for you. This problem was our big mistake, so we are very sorry. As for the payment part, perhaps because of some misunderstanding, we want to ensure the interests of both parties, so we would like to ask for your permission to take a screenshot of your transaction when you have paid through the app as a condition. future comparison between us and traveloka, not saying you haven't paid yet. We sincerely apologize for these errors and also thank you for using our service and taking the time to give us feedback. Sincerely thank

Thank you for your trust in using our services, see you and your family in the nearest time, wish you a lot of health!

I thank you for supporting my service, wish you always beautiful and successful! See you again !

Thank you for taking the time to evaluate your hotel, wish you and your family a lot of health and always be successful in life, see you on the nearest date!