Yes, the hotel's check-in time is 2:00 p.m. and check-out time is before 12:00 p.m. This is our policy, so we hope you understand. In case we have a room early, we will support you soon. However, at that time, we do not have a room available. For the luggage that customers have sent, if the customer does not notify in advance or request to bring the luggage into the room, we will not be allowed to touch or move the luggage. Thank you very much for choosing and staying at Cherry. We will always listen to all comments from customers to always try and do better every day. I look forward to welcoming you again at Cherry.