8.7
Very Good
From 1,346 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.6

Service and Facilites

8.8

People often mention about Aston Kemayoran City Hotel
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Bedroom (36)
Taste (36)
Staff Friendliness (33)
Ambiance (30)
Bathroom (30)
Variety (28)
Room Space (27)
Hotel Area (26)
Distance to City Center (24)
Check-in/out Time (24)
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Traveler Reviews Aston Kemayoran City Hotel

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20
40
Customer reviews
Prihardi
icon-Medical
Medical
icon-origin-TRAVELOKA
6.8
/10
Reviewed 1 day(s) ago
Air conditioner not functioning and not cool enough
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E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Aston Kemayoran Hotel staff are very friendly
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R***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Amazing location, easy access. Close to exibition. Suitable for exhibitors.
1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your kind feedback. We’re delighted to hear that you found our location amazing and easily accessible, especially being close to the exhibition center. We strive to provide the best convenience for our guests, especially exhibitors like you. We look forward to welcoming you back soon! Best Regards, Cyrila Bertania Sari General Manager
K***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Our room was clean and comfortable. The staff was friendly and helpful. The only downside to our stay was that we used the laundry service, and instead of receiving our items the same day in the evening, it was the next day evening, and our clothes were still quite damp. Otherwise a great experience. Would stay here again.
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for sharing your feedback with us. We are delighted to hear that you found your room clean and comfortable, and that our staff provided friendly and helpful service. Your kind words truly encourage us to continue delivering excellent hospitality. On behalf of management we sincerely apologize for the delay and condition of the laundry service during your stay. Please be assured that your comments have been shared with the relevant team to improve our service quality and prevent such issues in the future. Your review is very valuable to us as an evaluation to improve our service quality in accordance with established standards. Guest satisfaction is our top priority. Thank you once again, and we look forward to welcoming you on your next visit and providing an equally satisfying stay experience. Best Regards, Cyrila Bertania Sari General Manager
T***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
toilet, bathroom and sink are separate, so it can be used more efficiently and effectively. many variants of breakfast.
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you very much for your review and appreciation. We are very pleased to know that the room facilities with separate toilet, bathroom, and sink can provide comfort and efficiency during your stay. We are also pleased that our breakfast menu variations meet your expectations. We greatly appreciate your feedback and look forward to welcoming you back for an equally pleasant stay at Aston Kemayoran City Hotel. Warm regards, Cyrila Bertania Sari. General Manager
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A***m
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
I felt comfortable during my stay here.
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Accommodation's Reply
30 May 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your trust in choosing Aston Kemayoran City Hotel as your place to stay. We are very happy to hear that you felt comfortable during your stay with us. We hope to welcome you back on your next visit with even better service. Warm Regards, Cyrila Bertania Sari. General Manager
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ANA
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
First time staying at Aston Kemayoran, the view and service are really cool. I even extended for 2 more nights, it was perfect when I was on vacation and wanted to go to Ancol, it was really close. Welcome drinks were also provided in the lobby. The room was also clean.. neat.. really cool 👍🏻 The building is also adjacent to Hermina Hospital, then downstairs there is also Indomaret/lawson 24h/Maxx coffee/janji jiwa/CFC.. so if you want to buy snacks you don't have to go far or don't need to go to a goshop or something like that. The Sky Rooftop is the coolest, you can see the cool view of Jakarta city, especially at sunset, it's really cool and then see the city lights at night is beautiful. If I go to Jakarta again, I will continue to stay here ❤️👍🏻
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1 people find it helpful
Accommodation's Reply
30 May 2025
Dear Ms. Ana, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your positive review and pleasant experience during your stay at Aston Kemayoran City Hotel. We are very happy to know that you enjoyed the view, the comfort of the room, and the various facilities that we provide, including the strategic location and welcome drink service in the lobby. We are also proud that you liked our Sky Rooftop which offers beautiful views of Jakarta, especially during sunset and the city lights at night. We will continue to strive to provide the best service so that every visit you make is always memorable. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next visit to Jakarta. Thank you for choosing us as your place to stay! Warm Regards, Cyrila Bertania Sari. General Manager
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A***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the best view and service house keeping, restaurant
1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Valued Guest, Thank you for choosing ASTON Kemayoran City Hotel! Thank you for your kind words. We’re thrilled to know you enjoyed the best views along with the service from our Housekeeping and Restaurant teams. Your satisfaction is our top priority, and it’s wonderful to hear that our efforts helped make your stay memorable. We look forward to welcoming you back soon at Aston Kemayoran City Hotel. Best Regards, Cyrila Bertania Sari General Manager
A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The service is quite good. Breakfast is also not bad.
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Accommodation's Reply
22 May 2025
Dear Sir/Madam, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to give us a review. We are glad to know that you are quite satisfied with our service and enjoyed the breakfast we provide. Your feedback is a motivation for us to continue to improve the quality of our services and facilities in the future. We look forward to welcoming you back on your next visit. Warm Regards, Cyrila Bertania Sari. General Manager
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mhusainprayoga
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good and responsive receptionist
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Accommodation's Reply
22 May 2025
Dear Mr. Mhusainprayoga, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very happy to hear that you are satisfied with our friendly and responsive receptionist service. Our Front Office Team always strives to provide the best service for the comfort of every guest. We look forward to welcoming you back to Aston Kemayoran City Hotel in the near future. Warm Regards, Cyrila Bertania Sari. General Manager
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mhusainprayoga
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The reception staff is very responsive and fast
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Accommodation's Reply
22 May 2025
Dear Mr. Mhusainprayoga, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very happy to hear that you are satisfied with our friendly and responsive receptionist service. Our Front Office Team always strives to provide the best service for the comfort of every guest. We look forward to welcoming you back to Aston Kemayoran City Hotel in the near future. Warm Regards, Cyrila Bertania Sari. General Manager
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, clean, affordable and delicious food. It must be continuously improved so that what is already good can be even better.
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Accommodation's Reply
22 May 2025
Dear Respected Sir/Madam, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very pleased to know that you are satisfied with the cleanliness, comfort, affordable price, and the taste of the food we serve. Your input to continue improving the quality is a great motivation for our entire team to provide an even better experience for our guests. We look forward to your next visit to Aston Kemayoran City Hotel. Warm Regards, Cyrila Bertania Sari. General Manager
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H***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, clean, affordable and delicious food. It must be continuously improved so that what is already good can be even better.
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Accommodation's Reply
22 May 2025
Dear Respected Sir/Madam, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very pleased to know that you are satisfied with the cleanliness, comfort, affordable price, and the taste of the food we serve. Your input to continue improving the quality is a great motivation for our entire team to provide an even better experience for our guests. We look forward to your next visit to Aston Kemayoran City Hotel. Warm Regards, Cyrila Bertania Sari. General Manager
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, clean, affordable and delicious food. It must be continuously improved so that what is already good can be even better.
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1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Respected Sir/Madam, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very pleased to know that you are satisfied with the cleanliness, comfort, affordable price, and the taste of the food we serve. Your input to continue improving the quality is a great motivation for our entire team to provide an even better experience for our guests. We look forward to your next visit to Aston Kemayoran City Hotel. Warm Regards, Cyrila Bertania Sari. General Manager
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, clean, affordable and delicious food. It must be continuously improved so that what is already good can be even better.
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Accommodation's Reply
22 May 2025
Dear Respected Sir/Madam, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very pleased to know that you are satisfied with the cleanliness, comfort, affordable price, and the taste of the food we serve. Your input to continue improving the quality is a great motivation for our entire team to provide an even better experience for our guests. We look forward to your next visit to Aston Kemayoran City Hotel. Warm Regards, Cyrila Bertania Sari. General Manager
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D***e
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
spacious room, clean bedsheet and helpful roomboy
1 people find it helpful
Accommodation's Reply
22 May 2025
Dear Valued Guest, Thank you for choosing ASTON Kemayoran City Hotel! Thank you for sharing your positive feedback. We're delighted to hear that you enjoyed the spacious room, the cleanliness of the bedsheets, and the assistance provided by our housekeeping team. Your kind words serve as great motivation for us to continue delivering excellent service. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next visit. Best Regards, Cyrila Bertania Sari General Manager
Eko S.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
I usually stay at Aston but this Aston is a bit different from the pillows only given 2 usually everywhere 4. Finally I asked for more but had to pay. Breakfast is also limited in variety with a taste below Aston standards. This Aston is indeed a bit different
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Accommodation's Reply
22 May 2025
Dear Mr. Eko, Thank you for choosing Aston Kemayoran City Hotel! Thank you for sharing your experience during your stay with us. We appreciate your loyalty as a regular guest of Aston hotels. On behalf of the management, we apologize if your visit this time has not met your expectations, especially regarding the number of pillows and the variety of breakfast served. Your review means a lot to us as evaluation material to improve the quality of service according to applicable standards. Guest satisfaction is our top priority. Thank you once again, and we look forward to welcoming you on your next visit and providing an equally satisfying stay experience. Warm Regards, Cyrila Bertania Sari. General Manager
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Ferry Y. K.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Suitable for holidays close to everywhere, affordable prices.
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2 people find it helpful
D***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
What I like about this hotel is the taste of the food is the best. They focus on quality and taste. For the price per night is also very worth it with what we get. The staff are also all friendly.
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k***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Clean and comfortable, especially the mattress.
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1 people find it helpful
Number of reviews per page
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