9.2
Exceptional
From 84 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.2

Meal

8.9

Location

9.5

Service and Facilites

9.3

People often mention about Level Saigon Hotel
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Surroundings (7)
Accessibility (7)
Staff Friendliness (6)
Ambiance (6)
Bathroom (6)
Distance to City Center (5)
Room Space (5)
Bedroom (5)
Hotel Area (5)
Wifi (4)
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Traveler Reviews Level Saigon Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The hotel is located in District 1, very convenient to go to places of entertainment and to the airport. The staff are extremely friendly and lovely. The room is clean.
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Nhung N.
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9.7
/10
Reviewed 6 day(s) ago
Clean, nice room, near the center, convenient
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N***n
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Staycation
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9.4
/10
Reviewed 1 week(s) ago
The hotel is very cute and elegant. Good room quality and service.
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3 people find it helpful
Do Viet H.
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Staycation
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8.8
/10
Reviewed 2 week(s) ago
Central location so it's very convenient to get around. There are many restaurants and convenience stores around. Small room, poor soundproofing but clean. Super friendly and enthusiastic staff. Will come back.
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1 people find it helpful
Accommodation's Reply
21 Sep 2025
Dear Valued Guest, Thank you for sharing your experience with us. We’re so pleased to hear you enjoyed our central location, the convenience of nearby dining and shops, as well as the friendliness and warmth of our team. We appreciate your feedback regarding the room size and soundproofing, and we’ll certainly take it into consideration as we continue to improve our facilities. It’s wonderful to know you plan to return, and we look forward to welcoming you back for an even better stay next time. Warm regards, Level Saigon
B***I
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
I went to HCM to go to ATVNCG, the hotel was nice, clean, the staff was friendly, cheerful and supportive (including Nam and Nhu). Next time I go to HCM, I will come back to Level Saigon again.
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2 people find it helpful
Accommodation's Reply
21 Sep 2025
Dear Our Beloved Guest, Thank you sincerely for sharing such kind and thoughtful feedback. We’re delighted to know our front desk team helped make your stay comfortable and enjoyable through their attentive service. Providing exceptional hospitality is always our top priority, and it’s wonderful to hear we met your expectations. Your support means a great deal to us, and we truly look forward to welcoming you back to Level Saigon for another memorable stay. Warm regards, Level Saigon
B***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I went to HCM to go to ATVNCG, the hotel was nice, clean, the staff was friendly, cheerful and supportive (including Nam and Nhu). Next time I go to HCM, I will come back to Level Saigon again.
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2 people find it helpful
Accommodation's Reply
21 Sep 2025
Dear Valued Guest, Thank you so much for your kind and thoughtful feedback! We’re thrilled to hear that our front desk team, including Nam and Như, were so helpful and attentive during your stay. It’s always our goal to provide excellent service, and we’re happy that we could make your experience more enjoyable. We truly appreciate your support and look forward to having the pleasure of serving you again in the future! Warm regards, Level Saigon
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Ngoc Q. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean, cleaned regularly so it's super hygienic. The staff is super nice, both the receptionists and the spa staff below. Oh, there's one thing I recommend everyone to try when booking a room here, which is getting their hair washed at the spa below, it's super cool. NCL level sg gives me a 100 point experience, but there are some things.
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Accommodation's Reply
21 Sep 2025
Dear Our Beloved Guest, Thank you for the time sharing your feedback! We are truly delighted to hear of your kind words about your experience at Level Saigon. It is wonderful to learn that you enjoyed our clean and cozy room as well as service at our new spa, especially with our professional therapist Leon. We always strive to enhance our offerings to meet various needs of our dear guests. Thank you for choosing our establishment for your needs, and we definitely look forward to welcoming you back on your next visit in HCMC. Warm regards, Level Saigon
P***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Spacious room, convenient location with many shops and restaurants, friendly staff. Minus point: cleaning the room early in the morning is a bit loud. Other than that, everything is good.
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3 people find it helpful
Accommodation's Reply
21 Sep 2025
Dear Valued Guest, Thank you very much for sharing your feedback with us. We’re delighted to know you enjoyed our spacious room, convenient location with many nearby shops and restaurants, as well as our friendly team. We sincerely apologize for the early morning cleaning noise and appreciate your understanding. Your comment helps us improve our service to make future stays even more comfortable. We look forward to welcoming you back soon for another pleasant experience. Warm regards, Level Saigon
Orchidta W. N.
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Such a good hotel, great staff, and excellent service! Highly recommended!
2 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for the time sharing your feedback! It is wonderful to hear that you had an amazing stay at Level Saigon. Your input is valuable, and we are truly delighted that you enjoyed our clean and comfortable room as well as excellent hospitality provided by our professional staff. We appreciate your choosing our establishment for your accommodation needs, and look forward to the opportunity of hosting you again in the future on another visit in HCMC. Warm regards, Level Saigon.
Quỳnh T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff is very enthusiastic in supporting customers with receiving orders, checking in, checking out and room services. The rooms are bright and clean, the cost is very reasonable. Receptionist Nhu is enthusiastic in supporting.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, We are delighted for your outstanding 10/10 review! Thank you for choosing our hotel for your accommodation needs, and we are absolutely thrilled to hear that you had a wonderful stay with us. We always strive to bring excellence in every aspects of our service. It is our pleasure of hosting you, and we definitely look forward to welcoming you back in the future, assuring an even more enjoyable stay in HCMC. Many thanks and best regards, Level Saigon
Võ Đình n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Service ok, staff as enthusiastic
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for the time sharing your feedback! We are delighted to see your 10/10 review, and it is wonderful to hear that you had amazing stay with us. Your valuable insights about our hospitality as well as comfortable room mean a lot to us, as we always strive bring our guest satisfied and positive experience. We are dedicated to continuously enhancing our service and ensuring every guest has memorable experience at Level Saigon. We look forward to welcoming you back in the future on another visit in HCMC. Many thanks and regards, Level Saigon
A***f
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I enjoyed my stay here. The hotel location is perfect and everything I needed was just a short walk away. The room is cozy and very clean.
2 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, We are truly grateful for your time sharing your experience during recent stay at Level Saigon! Your positive feedback means a lot to us. It was a pleasure hosting you, and we are thrilled to know that you had a fantastic experience during your stay. Thank you for your choosing Level Saigon, and we definitely look forward to welcoming you again in the future! Warm regards, Level Saigon
Phan
icon-Transit
Transit
icon-origin-TRAVELOKA
7.8
/10
Reviewed 9 week(s) ago
noise. small room. expensive than other. not as the picture in traveloka. that all.
4 people find it helpful
Accommodation's Reply
27 Aug 2025
Dear Our Beloved Guest, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. We apologize for the noise caused by the renovation work next door. Regarding the room not matching the photos on Traveloka, please kindly note that our room designs vary to provide a unique experience for each guest. However, we understand how important accurate representation and comfort are, and we are currently reviewing our listings and photos to ensure greater clarity for future guests. While our pricing reflects the amenities and service standards we aim to offer, we truly regret that it did not meet your expectations. Your comments are valuable to us, and we will definitely review our offerings to better meet the needs of our future guests. Once again we deeply appreciate your feedback and apologize for any inconvenience caused by. We hope to have the opportunity to welcome you again and provide a more satisfying stay. Warm regards, Level Saigon
Chew Y. C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Staff was very friendly and helpful, room is quite big, just the light in the toilet can’t be switched off so at night it’s hard to sleep.
1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for your overall 5/5 review! We would like to express our heartfelt gratitude for your generous feedback you've shared about your recent stay. It is wonderful to hear that you enjoyed our cozy room and our staff endearing. We always strive to bring excellence in every aspects of our service, and we are delighted to learn that we can bring enjoyment during your stay. Your input means a lot to us, and we look forward to the opportunity of hosting you again in the future, assuring an even more memorable experience. Warm regards, Level Saigon
T***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Ok for the segment. Friendly staff.
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5 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for the time sharing your feedback! We are truly delighted to see your generous sentiments, and it is wonderful to learn that you had fantastic stay at Level Saigon. Your input is valuable, and brings immense motivation to our team. We will continuously maintain this level of service. We look forward to welcoming you back on your next trip in HCMC, assuring an even more memorable and comfortable stay. Warm regards, Level Saigon
Nguyen T. M. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
There are 2 minus points. First, the hotel does not have a parking garage. I feel concerned about parking in front of the hotel even though there is someone watching. Second, in the morning, the room cleaners were quite noisy due to poor soundproofing, making me jump 2-3 times. Otherwise, the location, reception, hygiene and the room I stayed in were all very okay.
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2 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for your generous review! We are truly delighted to hear that you enjoyed our good location and clean room. Your kind words about our helpful staff are deeply appreciated, as we always strive to assist our dear guests at our best. We apologize for any inconvenience regarding soundproofing, and will certainly address this to ensure a more comfortable experience in the future. We appreciate your honesty and hope to have the opportunity to improve in the areas mentioned during your next visit. Many thanks and regards, Level Saigon
DO THI K. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Been here twice. Compared to the 3-star segment, the room is clean and beautiful, the staff is very friendly. Cheap laundry service, will come back next time.
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1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for your feedback! We would like to express our heartfelt gratitude for your generous feedback you've shared about your recent stay. It is wonderful to hear that you enjoyed our cozy room and our staff endearing. We always strive to bring excellence in every aspects of our service, and we are delighted to learn that we can bring enjoyment during your stay. Your input means a lot to us, and we look forward to the opportunity of hosting you again in the future, assuring an even more memorable experience. Warm regards, Level Saigon
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
This is my second time at Level, the service is still 10 points like the first time. I really like the hair dryer you prepared because it is very strong, I feel like you are really meticulous. P/s; I don't have a photo of the room because the room is exactly like the advertisement and shared by other guests.
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4 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for taking time sharing your experience. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next trip in Ho Chi Minh city. Sincerely, Level Saigon
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Loly M. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I had an amazing stay at this hotel! From the moment I arrived, the staff was incredibly welcoming and attentive. The room was spotless, stylish, and super comfortable—everything felt fresh and thoughtfully designed. The location was perfect, close to everything I needed ⭐
1 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, We are truly grateful for your outstanding 10/10 review! Your positive feedback means a lot to us. It was a pleasure hosting you and we are thrilled to know that you had a wonderful experience during your stay. Thank you for choosing Level Saigon, and we look forward to welcoming you back in the future! Warm regards, Level Saigon
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staff are very warm welcoming me, very attentive. The room are clean and tidy. Even they don't serve breakfast the hotel is in a strategic area.
2 people find it helpful
Accommodation's Reply
26 Aug 2025
Dear Our Beloved Guest, Thank you for your outstanding 10/10 review! We are genuinely delighted to hear your generous appraisal about your recent stay with us. We always strive to provide an experience that reflects excellent in every aspect of our service. We hope to have the opportunity of hosting you again on your next visit. Warm regards, Level Saigon
Number of reviews per page
20
40