Overall Ratings & Reviews Orbi City Hotel Official

Amazing stay .. thank you

Waiting time for using the elevator is about 30mins , alot of people

This is a nice hotel to stay in Batumi, basic, simple, huge building, prime location excellent view, good a/c, we were impressed with the room we got, staff speaks fluent English, front desk staff very helpful and friendly, miss Keti in guest relations was always following up our stay and looking after us, very friendly she was essential part of the grading. 2 elevators were not working and the line to get to the 40 floor was long, the elevator floor number doesn't match with your room floor number... a number mismatch, Bell boys the day we arrived we very rude, ignored us trying to find if we were in the right complex, construction in the vecinity and no parking is a drawback, foul smell from sewage overflowing and visible from next door building is very discusting (isnot orbit fault) no room service, but home delivery apps work fine, we had an over all nice stay, we will stay again in Orbi.

We had a two-bedroom apartment on the 31st floor. Apartment was spotless, newly furnished and comfortable. But the property was chaotic. Reception is a shambles. Staff generally not in any sort of uniform - difficult to tell who works there and who does not. A few very helpful people; also a few with their feet up and playing with their phones while guests jumped the queue demanding attention. Construction around the property so very limited pedestrian access, - difficult even to cross the street. Basically, this is not a hotel but a collection of centrally managed holiday apartments. Sadly not well managed because it could be amazing.

Service team are the best

This place was over crowded. Not enough staff. Waited almost 20 minutes to get on elevator. Human traffic in the balding is terrible and extremely overwhelming

Terrible Customer Service. The reception personnel quite rude with customers. Absolutely helpless. They clean the rooms ONLY every three days. Even if you request to get your room clean, they won’t do it. It took them two days to bring toilet paper and towels to the room (I am not exaggerating). We have to buy toilet paper at the grocery store. They always lied about everything: anything you request at the reception: they always sayid: “you’ll get it in the next few hours”. They never showed up.You have to go to the reception several times to remind them about your request. The lines of people waiting at the reception to get help were INSANE.I have never experienced such a TERRIBLE service. Not even in a motel you get such a bad service. In a scale from 1 to 10 they don’t even get 1. The smell of trash outside the building is unbearable and the loud music until 3-4 a.m make your staying a nightmare. There is nothing compared with what they offered on their website. I never write reviews but I have to write this one to let people know in advance how terrible this hotel is. I hope they change the whole management team and reception personnel. They are very aggressive, disrespectful and never help with anything you need. Not even with the basic needs that a hotel should offer (toilet paper, towels, hand soap and iron. To summarize, please find other options where to stay because this property is the worst one in the whole hospitality industry.

Location excellent but no services at all starting from check in till checkout

There I no unloading in front of the builidng. My driver had to drop me off at the corner and I had to walk to the buildng. I booked 4 rooms. When I check-in, only 3 rooms showed in their system. I had to show them my hotel.com reservation multiple times before they gave me the last room. The person that was helping me ran off to do something else in the middle of fixing my issue. The replacement wasn't helpful at all. After about 45 mins, I finally got all 4 rooms. When I check the room, 1 of the room was not cleaned from the previous booking. I was given another room and that room was missing towels and the AC remote was missing There was no way to adjust the air conditioning without the remote.

We booked 4 night but we stayed only 1 night, it is not comfortable. We are surprised when we reached the hotel it is furnished apartment not a hotel and during they don’t clean the room.

Its modern and well equipped with basic needs.The room is spacious and more than enough for one person.The bed is excellent.Well located too.and the price was unbeatable.

The room is very clean, modern, has everything you need, a breathtaking view from the balcony. the problem of noise outside from the construction site is easily solved by closing the window. recommend!

very good overall

1 saatte check in yapamadılar . Sürekli sıra var . Asansörde 1 saat bekledik yukarı cıkmak için cok gürültülü ayrıca tuvalet kagıdı bile yok odada

Tam merkezi yer, plaja tek yolu geçerek gidebiliyorsunuz. Büyük olmasından dolayı kalabalık, ancak çok asansör telafi ediyor. Odalar temiz ve düzenli

Otelde hizmet sıfır Odamın elektriği bozuktu gelip tamir bile etmediler onu söylemek için bile 1 saat sırada bekliyorsunuz Wi-Fi şifresini vermediler Asansörlerde aşırı sıra bekliyorsunuz metro durağı gibi ayrıca otele kayıt yaptırmak için resepsiyonda bile en az 2 saat bekliyorsunuz kimseye tavsiye etmem

Ich war mit meine Freundin zusammen und hat es sehr gut gefallen können das Hotel weiter empfehlen

Otel güzel tavsiye ederiz biz 3 kişi kaldık. Mmnun kaldık

Sauberkeit sehr gut , service könnte besser sein ( alle 3 tage muss man wahtsapp nach Handtücher- Toilettenpapier fragen ) Reinigung team kam um 20 uhr sehr freundlich schnell alles gemacht lob ans Reinigungsteam.Nachts um 02:00uhr durch lautsprecher irgendwelche informationen war eine nacht total laut .Teotzdem waren alle freundlich. Schade kein Restaurant man muss in Stadt gehen Achtung Straßen und Gehwege sind ne Katastrophe.

Comfortable room