Overall Ratings & Reviews VALA Hua Hin - Nu Chapter Hotels

I don't believe you can be rated as a 5-star hotel; I would say you're more of a 4-star or below. During my stay from October 21st to 23rd, the check-in process was extremely time-consuming. Your staff requested my ID card, and upon returning, they seemed to have no recollection of me. Additionally, asking guests to forward booking emails from well-known platforms is not customer-friendly. It seems more like a lack of trust, requiring evidence from guests. We had booked a Deluxe Sea View room, but to our disappointment, the view was of the hotel 's restaurant! On the second day, I went to the restaurant and ordered a hot coffee. When it was served, the staff asked me, do I wanted to order anything else? I needed a moment to decide as I was waiting for my wife to join, but they promptly mentioned that if I didn't order anything, they would bring the bill. This approach doesn't prioritize the customer; It 's more about your convenience in settling bills promptly. On the evening of my return to the hotel around 9 PM, I had to honk three times before security came to remove the car fence and provide a parking card. Finally, on the last day, I called to order a hot coffee and some water. Again, they brought the coffee and informed me that they'd inform housekeeping about the water. What! A 5-star hotel shouldn't overlook such small details that can significantly impact the customer experience. I had to wait for 15-20 minutes just to get water after being served coffee. While I appreciate the quality amenities and spacious rooms, along with ample parking space, it 's essential to understand that service is paramount in elevating a hotel to a 5-star level and beyond. I've stayed at many hotels in this category around here, and they consistently provide service of a higher quality."

Very good service, beautiful hotel, clean, very like.

ดีมาก ทุกอย่างดี ทั้งอาหาร ห้องพัก การบริการ อาหารอร่อย หลากหลาย ชีส ซาลามี ไทย ญี่ปุ่นมีหมด จะกลับไปอีกแน่นอน

เป็นอีก 1 โรงแรมที่ประทับใจมาก จะกลับไปอีกแน่นอน พนักงานทุกคน service-mind ดีมาก รู้สึกประทับใจตั้งแต่ไปจนกลับ แนะนำเลยค่ะ

โรงแรมสวยทุกมุม คนชอบถ่ายรูปน่าจะรักเลย

Many photo angles, the receptionist is very good. Breakfast food has a variety of choices, very worthwhile.

very spacious room Got a room with a garden view near the front from the room, walking to the nearby pool, very impressed, the view, a lot of photo angles, very worthwhile, have a chance to stay again for sure 😍🥰

ที่พักใหม่ สะอาด พนักงานบริการดี อาหารเช้ามีให้เลือกเยอะรสชาติดี และมุมถ่ายรูปสวยมาก

Very beautiful, all good, I don't want to go back

Very good, good service staff, beautiful hotel, good view, everything is really excellent, must go

Very good place and nice staffs. Room is clean and all areas are super hygiene.

The hotel is very beautiful. Many photography corners, clean rooms.

New hotel, very good atmosphere Good service staff

Good service staff, clean rooms, excellent safety

The rooms are clean, beautiful, very comfortable, good atmosphere.

Good service, good sleep, good view, close to the private sea

The hotel is not big But the swimming pool is very large and the entrance to the hotel is a little difficult to find. GPS leads into a small narrow alley. Good service staff, good care, but a little less breakfast.