Was a lovely little flat was everything I needed for my trip to Whitby

We stayed only 1 night as explained to agent Saturday there were live rats in courtyard out back could hear them in the night

Whitby is a lovely place to stay, great for families

I booked with you for a few years and this is the only property that I felt wasn’t up to your standards.The property was on the top floor I know it was only 2fligts but my husband is 89 and found it difficult,it doesn’t say it on the website for booking. There was poor communication about getting into the property as I didn’t receive an email about the key safe to get in ,wi-fi was not working all week and I had to keep messaging and sending photos about the problem. It wasn’t as clean as the places we have stayed in before,I will send you some photos.

Lovely stay in a quiet neighborhood