On arrival we entered the room and found it to have a strong smell of drains. On reporting this to reception the staff couldn't do enough to apologise and find us a new room. This did not affect the stay we had and can't wait to go back

Huge hotel on the sea front. Great views . Food very good , very good breakfast choice. Room 8/10 . Staff very helpful. Would definitely go back there again.

I didn't connect to the wifi do can't comment on that but the hotel is ifeally placed for the beach and shops but with quite a few steps and a slope down (there is a lift down to the sea front). Unfortunately, our room overlooked the car park but i imagine there are rooms that look out over the estuary and the piers

Room was a bit tatty but v comfortable bed. Bedside light with nowhere to plug in! Food was OK

We booked 2 rooms for my wife and 2 friends, we both paid the same rates for both rooms, the room for my wife and i had just been refurbished to a very high standard. my friends room was terrible. they described my friends room as a cosy double the double bed had to be placed against a wall which made it very difficult to get in and out of bed, the window in the room was stuck open and the heating was not working in the hotel, many people complained, but the reception seemed totally indifferent. terrible customer service

Not as good as previous owners. TV in room not working. Promised Maintenance would attend...THEY DID'NT The one small lift had a mind of it's own

Lovely location, rooms were nicely decorated. Communal areas were nice and the bar was very busy but had a nice vibe

It’s a building site at present - wish it was made more obvious at time of booking. Room damp with damaged walls. No toiletries. Limited toilet paper! Parking useless - fire alarms went off in middle of night two nights running. Fed up. Would ask for a refund but can’t be bothered. Still, the views from hotel were nice.

Bathroom could be better: hot tap -faulty.shower tap difficult to turn on and off when wet. Poorly decorated.Bedroom curtains faded, dull and ill fitting . Car park £6 per day. 0nly one 6 person lift.

Great location

Even though the property is undergoing refurbishment, it didn’t disturb our time at the hotel.

Hotel was being refurbished in some areas but it didn't bother us at all. Would stay there again

Clean bedding and bathroom on arrival

Booked a sea view room but is unfortunately blocked by the scaffolding. It would be better if we were informed beforehand. Sound proof of the room is not good as you can hear the people from the corridor also people from outside. Window's locked also broken. Facility is quite old and a lot of work undergoing in the building atm. But location is great. 5 Minutes walk to the seaside and about 15 minutes walk to 199 steps and the bus station.

Newly refurbished room … good size with the most comfortable of beds

It was being updated in a massive way and we were expected to go up stairs with our walkers

The hotel is in a great location, high up, with great views of the Abbey and the town. There are steps up to the hotel from the town or you can walk up the road (Khyber Pass). There is limited onsite parking which needs to be booked in advance. Room 2 was clean and had a new carpet and bed. It was quite a large room with a sea view. At the time of our visit (Sept. 2025), there was a lot of noisy work being done on hotel improvements, but this will only improve the hotel for future guests. The staff were very helpful and we would definitely stay here again.

Mostly all good, would have liked a wider vegetarian choice in the restaurant, and at breakfast, also bigger plates at breakfast would've been welcome. Thanks

We have just had a wonderful stay here, the room was spotless with everything we could need and the staff were excellent in the restaurant. We will be staying again next year.

Great views of whitby and very frendly staff 👌