Dear Guest, We would like to thank you for sharing your positive experience at 22Land Moon West Lake. We are pleased to know that you were satisfied with the cleanliness of the room, the quiet space and the enthusiastic support from the staff. We will continue to strive to maintain the best quality of service for our customers. We look forward to welcoming you back in the future. Best regards, 22Land Moon West Lake Hotel Team

Dear Guest, We would like to thank you for sharing your positive experience at 22Land Moon West Lake. We are pleased to know that you were satisfied with the cleanliness of the room, the quiet space and the enthusiastic support from the staff. We will continue to strive to maintain the best quality of service for our customers. We look forward to welcoming you back in the future. Best regards, 22Land Moon West Lake Hotel Team

Dear Guest, We would like to thank you for sharing your positive experience at 22Land Moon West Lake. We are pleased to know that you were satisfied with the cleanliness of the room, the quiet space and the enthusiastic support from the staff. We will continue to strive to maintain the best quality of service for our customers. We look forward to welcoming you back in the future. Best regards, 22Land Moon West Lake Hotel Team

Dear Guest, Thank you for sharing your opinion. We are sorry to hear that you were not satisfied with your experience at 22Land Moon West Lake. We apologize for the staff attitude and room quality that did not meet your expectations. Your feedback is extremely valuable and we will review it to improve our services. We hope to have the opportunity to serve you better in the future. Best regards, 22Land Moon West Lake

Dear Valued Guest, We are truly sorry to hear that your experience at 22Land Moon West Lake did not meet your expectations. Thank you for bringing these issues to our attention. We will immediately investigate the condition of the room and ensure that all hygiene supplies are adequately provided. Regarding the bathroom door and privacy concerns, we will conduct a thorough check and make necessary adjustments to enhance guest comfort. We also apologize for the power outage and the fuel smell from the generator. We will work with our technical team to improve this situation and ensure the safety of our guests. We greatly appreciate your feedback and will strive to enhance our services. We hope you will give us another chance to serve you better in the future. Sincerely, 22Land Moon West Lake

Dear Valued Guest, We are truly sorry to hear that you encountered serious issues during your stay at our hotel. We sincerely apologize for the condition of the room and the cleanliness that did not meet your expectations. We regret that we could not accommodate your request for a refund in this case, but we will review our processes and policies to improve our service. Your feedback is very important to us and will help us enhance the quality of our offerings. We hope to have the opportunity to rectify your experience in the future. Thank you for sharing your thoughts. Sincerely, 22Land Moon West Lake Team

DearThanh , Thank you for choosing to stay with us for the first time! We're thrilled to hear that you enjoyed your experience and found the room clean with a pleasant aroma. We appreciate your feedback and are glad to know that both of our locations have met your expectations. We look forward to welcoming you back on your next visit! Best regards, 22Land Moon West Lake

Dear Lovely Guest, Thank you for your kind words! We are delighted to hear that you found your room clean and tidy, and that our staff made a positive impression with their friendliness. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay! Best regards, 22land Moon Westlake

Dear Guest, We would like to thank you for sharing your experience at 22Land Moon West Lake. We are sorry to hear that the check-in process took a long time and there was confusion regarding the room procedures. However, we are pleased to know that you were satisfied with the friendly staff, reasonable price and convenient location of the hotel. We will consider improving the check-in process to bring you a better experience in the future. Thank you for your feedback! Best regards, 22Land Moon West Lake Hotel Team

Dear Guest, We would like to thank you for taking the time to share your experience at 22Land Moon West Lake. We are sorry to hear that you had issues with the kettle, stove and appliances in your room. We always strive to ensure that all facilities are in good condition and will look into the issues you have raised. We apologize for any inconvenience and thank you for your feedback so that we can improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Best regards, 22Land Moon West Lake Hotel Team