Overall, our stay was very pleasant. The reception staff at check-in were very kind, friendly and helpful.
The cleanliness of the hotel environment is very good. The lobby is super aesthetic, comfortable and fragrant.
The breakfast menu is okay and delicious.
The request made during booking was also appropriate and well fulfilled. There were only a few minor things, namely the waiting time for check-in was a bit long, the bathroom floor had some loose tiles. The bathroom fan did not turn on throughout our stay and was immediately checked by the technician, but it seemed like there was an overall problem, not just in my room.
Lastly, the dolce gusto machine where the water was filled was moldy. Maybe it could be improved in terms of cleanliness in detail. At that time when I complained to room service, it was immediately replaced. Great service, team. It's just a shame if that was missed when cleaning because Artotel Suites Bianti is a 5 star.
Next time we'll definitely come back.