9.3
Exceptional
From 2,731 reviews
Provided by travelers on
Cleanliness
9.4
Room Comfort
9.4
Meal
9.3
Location
9.4
Service and Facilites
9.4
People often mention about Azana Asia Cilacap
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Staff Friendliness (115)
Bedroom (115)
Ambiance (105)
Hotel Area (103)
Distance to City Center (99)
Room Space (96)
Bathroom (96)
Accessibility (93)
Family Friendly (80)
Check-in/out Time (71)
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Traveler Reviews Azana Asia Cilacap
Number of reviews per page
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40
Customer reviews
S***i
Leisure
7.0
/10
Reviewed 2 day(s) ago
The water tap is leaking.
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E***a
Business
8.2
/10
Reviewed 1 week(s) ago
comfortable and clean, staff is also friendly
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Accommodation's Reply
10 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to return to stay with us. Warm Regards, Azana Asia Hotel Cilacap Management
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Sc
S021 c.
Business
9.4
/10
Reviewed 1 week(s) ago
friendly staff, close to the city center and comfortable, nice atmosphere for resting
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Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to return to stay with us. Warm Regards, Azana Asia Hotel Cilacap Management
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J***o
Business
10.0
/10
Reviewed 1 week(s) ago
Good service, clean, and recommended.
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Accommodation's Reply
07 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to return to stay with us. Warm Regards, Azana Asia Hotel Cilacap Management
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E***o
9.7
/10
Reviewed 2 week(s) ago
the hotel staff service is very friendly
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Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to return to stay with us. Warm Regards, Azana Asia Hotel Cilacap Management
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M***s
8.8
/10
Reviewed 2 week(s) ago
Comfortable hotel with affordable price.
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Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you experienced will not be an obstacle for you to stay with us again. Warm Regards, Azana Asia Hotel Cilacap Management
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H***k
Business
8.5
/10
Reviewed 2 week(s) ago
New hotel, rooms are adequate in size, staff are friendly, food is varied and tasty.
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Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to return to stay with us. Warm Regards, Azana Asia Hotel Cilacap Management
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H***k
Business
8.5
/10
Reviewed 2 week(s) ago
New hotel, rooms are adequate in size, staff are friendly, food is varied and tasty.
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Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to return to stay with us. Warm Regards, Azana Asia Hotel Cilacap Management
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F***h
9.4
/10
Reviewed 2 week(s) ago
Comfortable, friendly, smooth Wi-Fi, strategic location.
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Accommodation's Reply
05 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you experienced will not be an obstacle for you to stay with us again. Warm Regards, Azana Asia Hotel Cilacap Management
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E***i
Staycation
9.7
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the room is clean, the AC is super cold, the bathroom equipment is complete, there is a mini fridge, there is an electric kettle, there is a swimming pool, 4 pillows & 2 bolster pillows, it's really great. But unfortunately, the motorbike parking lot doesn't have a roof so my helmet got rained on, soaked. Not all guests ride cars.
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Accommodation's Reply
01 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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JH
Juniar H. P.
8.8
/10
Reviewed 3 week(s) ago
The hotel is comfortable and clean, the price is affordable, the staff is very friendly, the food is delicious and varied
The disadvantage is the noise level so at night you are disturbed by the noise from the room next door, it is very noisy and makes it uncomfortable to sleep, so you don't sleep well
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Accommodation's Reply
01 Jun 2025
Dear Mrs. Juniar H. P. Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you had was not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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RN
Rama N.
10.0
/10
Reviewed 3 week(s) ago
Hotel staff friendly clean rooms
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Accommodation's Reply
01 Jun 2025
Dear Mr. Rama N, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you had was not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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t***f
Staycation
9.1
/10
Reviewed 3 week(s) ago
remain consistent in maintaining service quality
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Accommodation's Reply
01 Jun 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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WS
Wisnu S. P.
Business
8.8
/10
Reviewed 3 week(s) ago
The staff is very friendly, always greet and smile.
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Accommodation's Reply
01 Jun 2025
Dear Mr. Wisnu S. P, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you had was not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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T***i
Business
9.4
/10
Reviewed 3 week(s) ago
Thank you, comfortable, clean, staff service is also friendly and efficient.
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Accommodation's Reply
24 May 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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Krishna P.
10.0
/10
Reviewed 3 week(s) ago
One of the recommended hotels in Cilacap.
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Accommodation's Reply
24 May 2025
Dear Mr. Krishna P, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you had was not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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D***a
Staycation
10.0
/10
Reviewed 4 week(s) ago
All the hotel staff are friendly, the food is delicious, staying just for a staycation is very suitable😍
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Accommodation's Reply
23 May 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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AA
Akbar A.
Staycation
10.0
/10
Reviewed 4 week(s) ago
Friendly staff. Spacious room. Complete amenities
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Accommodation's Reply
19 May 2025
Dear Mr. Akbar, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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S***a
Business
10.0
/10
Reviewed 4 week(s) ago
First time visiting Cilacap with a great experience from Azana Hotel. Helpful staff, comfy room, great food, overall 💯.
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Accommodation's Reply
14 May 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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H***N
Staycation
8.5
/10
Reviewed 5 week(s) ago
Strategic location, clean room, clean bathroom but shower not working properly. Bed squeaks and upstairs noise can be heard from downstairs.
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Accommodation's Reply
16 May 2025
Dear Sir/Madam, Thank you for taking the time to give us a review, it is an honor for us to be able to serve you during your stay at Azana Asia Hotel Cilacap. The experience you have had is not the standard of our service and we will re-evaluate this incident, we will improve the quality of our service in the future. Hopefully what you have experienced will not be an obstacle for you to stay with us again. We will look forward to your & family's return visit to Azana Asia Hotel Cilacap in the future. Warm Regards, Azana Asia Hotel Cilacap Management
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Number of reviews per page
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40
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