Overall Ratings & Reviews Kissel Uptown Oakland, in the Unbound Collection by Hyatt

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Great hotel. I stay here rather than paying high prices in san fran. Easy uber to the city.

It just misses the mark for a Hyatt property. The lobby was very elaborate but the rooms were just so so. Unfortunately there’s no parking in the area other than limited street parking so you’re forced to valet for 50 dollars a night. And the valet made it feel like it was a bother when you requested your car multiple times. Resort fees exceeded what was presented online and there was no transparency ahead of time, leaving me shocked upon arrival. I reserved a room that clearly stated city view and I was given a room facing a wall, the room I thought I reserved also stated there was a bathtub and when I asked about it, I was completely gaslit and then told only suites have a bathtub. The only real plus was the refillable water stations.

We stayed here for our daughter’s prom overnight instead of driving back home late. The hotel lobby looked like it was just redone, but the room was old and beat up. If you valet it’s a slow process especially if you are after 9pm.

Beautiful hotel. The rooms are fresh, trendy, and clean. There is a nice restaurant in the lobby as well as a nice bakery, coffee shop, movie theater, plant shop, and a church within walking distance.

The staff aren’t that friendly

Beautiful lobby and kind staff. Only downside is that we were told there would be 2 bottles of water in the room, so we were disappointed when we finally got into our room, exhausted from travel, and found only 1 (there were 3 of us staying in the room). We asked for a couple of bottles of water the next day from front desk, and someone kindly gave us 3 bottles. When we got up to our room, we found that 1 had already been opened. Just sort of bizarre. A/C also didn't work in the room, but everything else was fine and the neighborhood felt safe and clean.

Perfect for a concert at the Fox.

Property was great. Parking was challenging.

One night stay

It was cool

Friendly staff and walking around but there are no other options that we need for the trip

Everything! The design team did an impeccable job on the aesthetics of this place. It’s eye catching from every piece. As an artist I totally appreciate this. Incec

Great vibe

We did an amazing staycation here and loved enjoying this wonderful, bright, clean hotel and awesome Oakland restaurants nearby

Lovely hotel. Friendly staff, plus clean, comfortable, and well-located. Will definitely stay here again.

Pros: The staff is very friendly and helpful and the rooms are fairly nice. Perhaps a touch on the small side. Bed is comfy. And it is outfitted with USB fixtures for your devices. Cons: Other seating is not that comfortable. Chair and couch in the room were not pleasant to sit in. Plus the $15/day "destination fee" and $52/day for valet parking (there is no other choice unless you want to drive around downtown Oakland looking for street parking. Good luck.) They want to be the Ritz. I'd rather stay at a Marriott.

Great staff interactions and service

The rooms were excellent and the staff were friendly. The drinks and food there are perfect!

The property is nice, but downtown Oakland is not so much. We walked and felt safe most of the time.