Overall Ratings & Reviews The Tahiti Beach Hotel Phu Quoc

Dear Ms Giang, Tahiti Hotel & Resort would like to thank you for taking the time to share about our hotel. We are very sorry for the bad experience you had at the hotel. About the hotel's delivery of the Executive Ocean view room type that is not the same as the picture on Traveloka. Because the hotel's room structure is different between floors, odd floors have balconies, even floors don't have balconies, and when booking falls, the system automatically assigns room numbers, so Executive Ocean view rooms are available. then the system assigns that room. We definitely confirm that we do not assign a lower room type than Deluxe Sea view to you. Because the period you booked the hotel was full, when we received the information from you, we did not handle it in time. After that, we tried to contact you to upgrade to Family room type for guests but we have not been contacted. We respond to this information to ask for your understanding of this incident. At the same time, the hotel will work internally with relevant departments to prevent customers from encountering similar cases again. Once again, we sincerely apologize. We hope that you and your family can come back next time and choose Tahiti Hotel & Resort. We will try to serve our customers better. Thanks & Best regards, The management.

Dear Nguyen Quang Vinh, Tahiti Hotel & Resort would like to thank you for taking the time to write a very nice review about the hotel. The hotel always aims at perfect service quality standards to serve you. These good reviews will be a strong motivation for the hotel to aim for the fastest delivery, satisfying all customers of the Tahiti Hotel & Resort family. Thank you very much and we look forward to welcoming you back in the near future. Thanks & Best regards, The management.