8.9
Very Good
From 304 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.4

Location

9.3

Service and Facilites

8.9

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Staff Friendliness (20)
Room Space (20)
Bedroom (18)
Surroundings (16)
Bathroom (16)
Variety (16)
Accessibility (14)
Wifi (14)
Ambiance (14)
Taste (13)
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Traveler Reviews St. Giles Southkey

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Customer reviews
M***y
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
I had requested a simple birthday decoration in my room, and I appreciate that it was nicely done. However, the small cake that was promised was not provided, which was quite disappointing. Also, the email response from the hotel was very slow. In addition, the electric pot in the room for boiling water was dirty and had stains inside, which made me feel uncomfortable using it. There was also no complimentary mineral water provided in the room. I hope these areas can be improved to enhance the guest experience.
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Accommodation's Reply
22 Jul 2025
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologise that your experience did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services and ensure that all our guests have a positive and memorable stay. We will carefully review your feedback and use it to identify areas for improvement. Sincerely, Management Team St. Giles Southkey Johor Bahru
SI JONI
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
Convenient place for holiday and near shopping mall.
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Accommodation's Reply
16 Jul 2025
Dear SI JONI, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Thank you for the outstanding review! We’re so glad we could provide you with a great experience at St. Giles Southkey. Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
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Norashikin B. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Smooth check-in process. The room is huge, and the bed is comfortable.
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Accommodation's Reply
15 Jul 2025
Dear Norashikin, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted to know you had an excellent stay! Thank you for the kind words — we’re always here to make your next visit even better. Sincerely, Management Team St. Giles Southkey Johor Bahru
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Our favorite olace when staying at JB. Best access, great room, and great breakfast.
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Accommodation's Reply
17 Jun 2025
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Thank you for the outstanding review! We’re so glad we could provide you with a great experience at St. Giles Southkey. Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
C***n
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
birthday decoration. room cost more than the surroundings cause of the proximity in the mall.
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Accommodation's Reply
09 Jun 2025
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We truly appreciate your excellent feedback. It’s always a pleasure to know our guests had a great stay — we look forward to your next visit! We eagerly await the opportunity to serve you again. Sincerely, Management Team St. Giles Southkey Johor Bahru
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 10 week(s) ago
Hotel facilities are good, but the quality of the buffet breakfast and welcome drink need to be improved.
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Accommodation's Reply
27 May 2025
Dear valued guest, Thank you for your time to drop a rating on your stay experience with us. We are delighted that you have enjoyed your St. Giles experience with us! Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. Looking forward to welcome you again in near future and have a great day ahead! Sincerely, Management Team St. Giles Southkey Johor Bahru
Herli
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff are all very friendly and have excellent service 🙏
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Accommodation's Reply
19 May 2025
Dear Herli, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
H***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Amazing, will stay again. Went for a staycation with my best friend for my birthday.
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Accommodation's Reply
19 Apr 2025
Dear Valued Guest. Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Communications Manager.
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 16 week(s) ago
Good hotel, access close to the hotel Just the smell of the room is a bit damp, so the smell is not good
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Accommodation's Reply
19 Apr 2025
Dear Valued Guest, Thank you for your feedback on your recent stay at St Giles Southkey. We are pleased to hear that you found our hotel to be good and appreciated the convenient access to the surrounding area. We regret to hear about the damp smell in your room and apologize for any discomfort this may have caused during your stay. Please be assured that we take your comments seriously and will look into this issue to improve the experience for all our guests. We hope to have the opportunity to welcome you back to St Giles Southkey in the near future for an even better stay. Sincerely, Communications Manager
Hui C. J. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Had stayed in this hotel many times. Loved the location. Easily accessible to midvalley mall. Spacious room. 👍👍
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Accommodation's Reply
24 Feb 2025
Dear Hui Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Friendly staff & strategic hotel location
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1 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Friendly staff, very strategic hotel location
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Accommodation's Reply
31 Jan 2025
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
L***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 27 week(s) ago
Booked 3 months ahead but couldn't find my booking upon check in! Disappointed. Breakfast queue was horrible and too crowded. Room is bad as no soundproof which we could hear people walking and talking next door and corridor! Total disappointment!
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Accommodation's Reply
31 Jan 2025
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We express our sincere apologies for any inconvenience you may have experienced during your recent stay. We understand that witnessing a busy breakfast experience can be less than ideal, and we want to assure you that we strive to provide a pleasant and enjoyable dining experience for all our guests. We are committed to continually identify areas where we can improve our services and will be taking steps to smoothen the operations during peak breakfast hours. Nevertheless, we thank you for your support. Sincerely, Maressa Esa Communications Manager
T***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 29 week(s) ago
Pillows are too soft, not comfortable at all
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Accommodation's Reply
14 Jan 2025
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologize that the pillows did not meet your expectations and resulted in an uncomfortable sleeping experience. We understand that a good night's rest is crucial for an enjoyable stay, and we strive to provide all our guests with a comfortable and restful environment. We would like to assure you that we offer a variety of pillow options to cater to different preferences. In your next stay with us, please do not hesitate to contact our Housekeeping team directly. They will be happy to assist you with a firmer pillow or any other requests you may have to ensure a more comfortable sleep. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and restful stay. Sincerely, Maressa Esa Communications Manager
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081991041813
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
My overall stay at St. Giles Southkey was pleasant. The location is convenience and comfort. Look forward to visiting again.
2 people find it helpful
Accommodation's Reply
07 Jan 2025
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
S***O
icon-origin-TRAVELOKA
9.0
/10
Reviewed 33 week(s) ago
Hotel has direct access to midvalley southkey mall. Breakfast buffet need improvement.
1 people find it helpful
Accommodation's Reply
16 Dec 2024
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
yasmin s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 34 week(s) ago
The hotel is nice & clean, there is direct access to midvalley mall, very pleasant
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Accommodation's Reply
07 Dec 2024
Dear Yasmin Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
Guest
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Wonderful stay at St. Giles Southkey. Shopping Mall just right downstair full of restaurants shopping outlets Hair Saloons and what you need all there. City Centre can move easily to ksl city Square and Mount Austin easily by Grab within 15 min non peak hours Happy with my stay
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Accommodation's Reply
03 Dec 2024
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
Teo G. K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Good breakfast, convenient to shopping centre, should provide free parking for guess
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Accommodation's Reply
20 Nov 2024
Dear Teo Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Maressa Esa Communications Manager
C***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 41 week(s) ago
Buffet breakfast is quite pathetic in quality and spread. Space is also limited as I see many waiting at 8:30am.
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Accommodation's Reply
20 Oct 2024
Dear Valued Guest Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are writing to express our sincere apologies for any inconvenience you may have experienced during your recent stay. We understand that witnessing a busy breakfast experience can be less than ideal, and we want to assure you that we strive to provide a pleasant and enjoyable dining experience for all our guests. We are committed to continually identify areas where we can improve our services and will be taking steps to smoothen the operations during peak breakfast hours. Nevertheless, we are delighted that you have enjoyed your St. Giles experience with us! SIncerely, Maressa Esa Communications Manager
Number of reviews per page
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