Citadines Marina Halong

Explore Citadines Marina Halong
8.9
Very Good
From 95 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.8

Service and Facilites

8.8

People often mention about Citadines Marina Halong
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Bedroom (4)
Family Friendly (3)
Room Space (3)
Bathroom (3)
Distance to City Center (2)
Surroundings (2)
Staff Friendliness (2)
Wifi (2)
Hotel Area (2)
Variety (2)
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Traveler Reviews Citadines Marina Halong

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40
Customer reviews
P***m
icon-Staycation
Staycation
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10.0
/10
Reviewed 5 week(s) ago
The service experience was excellent, I'm very satisfied with my stay here.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Dear Valued Guest, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager
Verified Traveler
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8.8
/10
Reviewed 5 week(s) ago
The room is spacious and airy, however, the toilet's water pressure is a bit weak and needs improvement.
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your positive feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and comfortable room. At the same time, we appreciate your comment regarding the water pressure in the bathroom. Your feedback has been shared with our Engineering team for review and improvement. Thank you once again, and we look forward to welcoming you back for an even better stay in the future. Kind regards, Nhung Nguyen Hotel Manager
l***u
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Leisure
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5.4
/10
Reviewed 7 week(s) ago
After staying here, I don't understand what criteria this hotel uses to be called a 5-star hotel! The interior is old and dirty due to poor cleaning. The floor is sticky and smells terrible. It's terrifying, truly haunting.
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1 people find it helpful
Accommodation's Reply
11 May 2026
Dear Valued Guest, Thank you for your feedback. We are truly sorry to hear about your experience. We sincerely apologize for the condition of the room, particularly the cleanliness and odor concerns you mentioned. This is not the standard we aim to deliver, and your comments have been shared with our housekeeping team for immediate review and corrective action. We understand how this has impacted your stay and deeply regret the discomfort caused. Your feedback is taken very seriously as we continue to improve our service and hygiene standards. We hope to have the opportunity to welcome you back for a much better experience in the future. Kind regards, Nhung Nguyen Hotel Manager
N***a
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Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 11 week(s) ago
The room was small, old, and the walls were quite dirty, with several marks that looked like pencil drawings. Soundproofing was also poor; you could hear everything happening in the hallway and the next room.
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Accommodation's Reply
15 Apr 2026
Dear Value Guest, Thank you for your feedback and for your positive rating. We appreciate your comments regarding the room condition and sound insulation. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our housekeeping and engineering teams to review and improve cleaning standards as well as room maintenance. We value your input and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nhung Nguyen Hotel Manager
H***g
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Staycation
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9.1
/10
Reviewed 43 week(s) ago
The hotel is beautiful and fully equipped. However, I went on a rainy day and felt a musty smell when I first checked in.
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3 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear H***g, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager
t***g
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Staycation
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8.5
/10
Reviewed 44 week(s) ago
everything is good but the laundry fee is a bit unreasonable
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear t***g, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
beemoo H.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 45 week(s) ago
Good hotel service, enthusiastic customer support, super lovely receptionist and enthusiastic support for check-in and room issues!
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Accommodation's Reply
18 Aug 2025
Dear beemoo H.. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager
Quang M.
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Staycation
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10.0
/10
Reviewed 48 week(s) ago
Worth the money, nothing to complain about
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Quang M., Thank you for the review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Citadines Marina Halong in the near future. Kind Regards Nhung Nguyen Hotel Manager
Tran t. H. Y.
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8.4
/10
Reviewed 49 week(s) ago
Everything is good except the receptionist can't call.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Tran t. H. Y., It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
H***a
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Staycation
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8.2
/10
Reviewed 50 week(s) ago
Super large balcony, nice view, comfortable bed and chair. Location is a bit far from the center, but room amenities are a bit limited, no bathrobes, personal hygiene items are also limited. The swimming pool is tiny but the service and other things are ok.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear H***a, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
N***n
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Staycation
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9.1
/10
Reviewed 50 week(s) ago
Nice room, fully furnished, attentive hotel. The elevator is a bit stuck.
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear N***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
Le Phuong T.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 50 week(s) ago
I'm telling the truth, anyone in Ha Long should avoid this hotel. When I booked a 2-bed room, I didn't know that there were 5 people, the receptionist charged me 1.7 million VND. At that time, I was confused because I didn't know that a 12-year-old child would be charged extra. Then, after only 2 hours, a family member had an emergency and had to go home. I contacted the receptionist for help, but was still charged 1.7 million VND even though I hadn't even stayed the night yet :)
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Le Phuong T., Thank you for choosing Citadines Marina Halong and for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Please allow us to clarify: Our room rates are based on the number of guests at the time of check-in, and our policy considers children aged 12 and above as adults, in line with standard hospitality practices. In your case, the room was registered and used by five guests upon check-in. Although one family member left a few hours later, the room and services were arranged accordingly. As such, the extra person charge remained applicable. Additionally, please note that our hotel does not charge by the hour. Room charges and any additional fees are based on full-day usage and the number of registered guests. We truly understand your concerns and are sorry for the inconvenience. We hope to have the chance to welcome you back in the future under better circumstances. Yours Sincerely, Nhung Nguyen Hotel Manager
Anh H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 56 week(s) ago
super crowded hotel, average staff attitude, not too friendly, clean rooms, hotel near the beach but is building a villa next to the beach so the beach is not very clean
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8 people find it helpful
Accommodation's Reply
28 May 2025
Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
L***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
Had a lovely stay there at a very good price! The staff was friendly. The room was nice with a huge balcony overlooking the unique scenery of Ha Long. Enjoyed the variety of the room service food and the decoration of the restaurant. One of the best dog-friendly accommodations out there.
6 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager
N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 99 week(s) ago
The hotel is so good compared to the price, it's so cheap. My whole family liked it, but the check-in process took a while. My family had great experiences here.
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6 people find it helpful
Accommodation's Reply
30 Jul 2024
Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 104 week(s) ago
Great. My children always like to go to Citadines every time they return to Ha Long.
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+2
11 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager
ᅳ상진ᅳ
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 115 week(s) ago
Room is so dirty please clean the room.
5 people find it helpful
Accommodation's Reply
10 Apr 2024
Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager
Oanh K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 129 week(s) ago
I had a great experience here, everything was perfect
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4 people find it helpful
Accommodation's Reply
02 Jan 2024
Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager
Luong Thanh Bach
icon-origin-TRAVELOKA
9.7
/10
Reviewed 138 week(s) ago
Everything is very good! The sound of the ventilation fan was quite loud so I couldn't sleep well at night because it was quite noisy.
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2 people find it helpful
Accommodation's Reply
03 Nov 2023
Dear Luong Thanh Bach, Thank you for taking the time to share your recent stay experience with us. While its great to hear that everything are very good to you, we are so sorry to hear about your experience of the noisy at night time. Thank you for letting us know about this. Your feedback helps us do better. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager
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Nguyen T. P.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 145 week(s) ago
Housekeeping staff does not clean up trash in the kitchen area!
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5 people find it helpful
Accommodation's Reply
11 Sep 2023
Dear Nguyen Thi Phuong, Thank you for staying with us at the Citadines Marina Halong and for taking the time to share your thoughts. Our team believes in the importance of providing a memorable stay experience for all our residents. Naturally, we are disappointed to learn that your stay has not been completely satisfactory. We wish to assure you that your feedback has been shared with our Housekeeping Manager, the necessary guidance through training will be given to avoid a recurrence of this incident. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback. From all of us at Citadines Marina Halong, we look forward to welcoming you back soon. Kindest Regards, Nhung Nguyen Hotel Manager
Number of reviews per page
20
40

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