Overall Ratings & Reviews Carina Bay Boutique All Inclusive Resort & Casino

The resort was very nice! The staff was wonderful! The only thing I would change is having a free shuttle to and from the airport.

Terrible too much seaweed and no one bothered to clean . So no one was able to go the ocean

It’s not really fair to give a review, it was off season, seaweed season, and time to conduct maintenance and renovations. We had a beach but the seaweed kept us out of the water. It was quiet but an isolated property. We did not use the Casino.

I love everything

The pool bartender was great. Could not use the beach seaweed all over the beach. All inclusive was not really all inclusive. Only certain hour are available and the Casino is not a part of the resort. A lot of false advertising.

Sad thing is we can’t fit it all in here but avoid this place! Property was not cared for overall. Both of the gym's treadmills were broken and there were dead bugs on the floor. The bathroom in the gym appeared to have not been cleaned for some time as the trash can was filled. I did tell the Front Desk about the treadmills but this should have been known to the staff. The property lacked proper landscape management. The palm trees needed to be trimmed of dead palms, the grass needed to be cut. There were weeds on the beach even! In one day alone two umbrellas were removed because they were broken. They were not replaced. We were next to an umbrella that was partially apart for several hours. A worker, who had been on the pool deck all day, did not fix it for at least 4 hours. Lack of care/awareness. We dubbed the “hot” tub the cold tub. An employee noticed one of the guests trying to activate it and was told that they were working on getting it fixed. Dirty- trash cans were not emptied on a regular basis around the pool area. The rock outfall on the beach adjacent to the pool deck was littered with trash- mostly beer cans, but also some construction material including what looked to be a pole of some sort wrapped in concrete. The mini-golf had no clubs available and had standing water at the various holes that presumably once had clean water or rock of some sort.

very easy to relax!

Loved everyone & everything there except seaweed

This is not a resort. No accessibilities or elevator for guest, when it's advertised. No assistance with luggage. Limited food options. Hot water doesn't always work. Rusted fixtures in the Bathrms & Bed room. They close the main eating restaurant (breakfast & dinner only), when they open their only 1 specialty reservation restaurant-3 days a week. They expect guest to eat dinner @ pool bar! You get different responses from employees on the same question. It's like nobody is trained. Beach is not accessible with literality a wall of seaweed that comes to shore. The smell from the wall of seaweed can be nauseating, more so when the worker attempts to clean it with a mini tractor. Only 1 pool is available, I was told the 2nd pool has been under construction for 2yrs now. Note that Casino and fitness is not within the hotel, it's 5 min walk across or you can ask for a ride in golf cart. Again you find this info out by asking multiple workers. More than one occasion we were told food on the menu was not available. Didn't have, simple things, chicken, lemonade, cream for coffee. They list craft activities, then they don't have the supplies. I did speak to management, and all I got was an apology. Not sure how this resort is still opened. Limited staff onsite and many did say they were fairly new. One person I do give credit to is Farah (Guide into town),met her through another guest. In my opinion $$ is not worth it. Was told only half of the rooms have been renovated.

The hotel staff was not the best with cleaning the rooms. I requested more tissue and was told “we had to come down and get it.” The room wasn’t cleaned until requested on the last day of our stay. The jacuzzi wasn’t working and one of the bars was only open the first day we arrived. The activities that are listed as included weren’t available either. Overall the trip was what me made it and spent a a lot of time elsewhere opposed to relaxing at the resort. It is also a little far out for finding other restaurants and activities. Definitely need a rental car.

The staff were amazing and the room was great! The seaweed smell was the only thing, but no one on the facility could do much about that. That’s just nature.

The only real negative was the sea grass made the beach unusable. Finally the last two days they started a cleanup. No you can’t keep it from happening, but you can clean it up.

Overall a good stay, but a few things to note: The hotel itself was nice, and I would have rated it higher, but a few issues affected the experience. The seaweed smell from the ocean was overwhelming at times, making it difficult to enjoy the balcony or ocean breeze. As for the food, while the quality was good, the variety was lacking — the same options were served daily, which became repetitive. I ended up renting a car to explore other beaches and try different dining options nearby. Aside from that, the hotel was clean and comfortable, and the staff were helpful. A solid stay, just with some room for improvement

Everyone was so nice and polite. I wish there were more activities esp since it’s the height of sargassum season. They were nice to pack a big cooler and take us 5 mins down the road to a usable beach and it was gorgeous. Casino doesn’t pay out much but all in all a great experience!

Unable to have beach access, I had to take my inhaler the entire trip because the seaweed was so strong! No bar open after 1045pm, no food after 10pm. No shuttle service

Stunk.. un accommodating and did not clean the room. Gave me the sheets and blankets to do it myself

Beautiful, beach front all inclusive! Bartenders and host staff are so nice and super helpful!!

Excellent stay. I am recommending to my friends and family l.

Food options on an all-inclusive were contraditory. No room service. Limited food options and limited windows of opportunity to eat. Service a hit or miss with a side of attitude.

My wife and I came for our honeymoon and we had the absolute best time. We will 100% be coming back.