Overall Ratings & Reviews Hotel San Francisco Tlaxcala

There’s no AC. The toilet seat was old beat up. House keeping was terrible and took forever to clean the room! There’s no elevator and if you stay on the second floor good luck when you have to check out since bellhop doesn’t help at all!!

It is wonderful

.

Probablement le plus bel hôtel deTlaxcala. Un bâtiment historique, jolis jardins, jolies fontaines, situation idéale sur la plaza de la Constitucion. Déjeuner généreux.

El hotel bien, pero su personal no está debidamente informado y la atención es muy cortante. Tuve que pagar una multa por que no me supieron orientar bien en cuanto al estacionamiento.

No salía agua caliente por la ubicación del cuarto y cuando lo reportamos nos pidieron abrir la llave y dejar que corriera el agua durante más de 20 min para lograr calentarlo

The only thing I needed was a security box other than that everything was perfect for me.

Nice accommodations, good breakfast. close to a lot of places, very easy to walk and explore.

Beautiful boutique hotel. Rooms couod have been a bit cleaner. Breakfast was very good. Area was amazing especially the Basilica of Our Lady of Ocatlan

Great!

todo bién. Ningun problema. Personal muy eficiente. Excelente menu en su restaurante. Muchas gracias...

Really cute hotel with beautiful decor and architecture. Staff was friendly and helpful. There's no A/C but they will provide a fan on request. It was never to hot and the stay was comfortable.

Excellent experience

Un hotel hermoso colonial, con todo lo necesario para pasar unos días a gusto.

Beautiful Hotel Stunning Lobby. Located across from the main city park. Hotel pool is gorgeous. Hotel also has tennis court. Extremely walkable to many city sites.

The hotel is the best in town, breakfast included was good (concerned that some things, like butter and jams, were left out in the heat during the day). Knowing they are the best has made management comfortable and have yet to update services such as add AC/heaters to rooms - the weather during our stay was in the 90s with no AC and at the very end we were offered a fan; and give maintenance to rooms and grounds, such as to doors - several doors need repair as they don't close properly and you can see the inside from the outside. We arrived on a Friday (Mother's Day in Mexico) and were told that the hotel's restaurant was open - at first we were not going to be seated because we needed a reservation because of the special day... but we were hotel guests! We never got into the pool during this trip - it was dirty. But yes, we would go back (because it is the best in town); hopefully at our next trip the hotel will show some improvements to be considered the 3 stars it is rated (I would not mark is as "Wonderful" with 9/10, but simply good).

Great property, conveniently located, helpful staff.

Very pleasant,staff is polite and smiling, room clean and spacious, right on the main Plzaza.

Lovely remodeled old building in the center of town is safe and comfortable. Feels like a vacation just arriving there in the grand atrium. Rooms are large and tidy. Service is very nice. Pool wasn’t clean but it was too chilly to use anyway. It’s cold in the morning so breakfast, which is semi-al fresco involves coats but it’s a great spread with friendly service. WiFi was good in public areas but a little weak in the room- still ok though.

I’m so disheartened by Posada San Francisco’s supposed “renovation”. For more than 20 years, I have traveled to Tlaxcala for business with the hotel as my home away from home. Its serious wear and tear was offset by the charm of the equipales and dear staff. Being the only higher end destination in a flourishing city that has an extraordinary cultural draw, they had an opportunity to polish it off and expand its base. Instead, every detail—-from art to sinks to tasteless furnishings throughout—-was a disaster. Icing on the cake? A portable heater was brought into the room because the hotel system was so old they couldn’t find parts. The staff wasn’t representative of what the hospitality industry is working so hard to achieve in these booming travel economy. Perhaps the upstairs restaurant is a saving grace, but we didn’t have a chance to visit. I can only hope they read this review and tune the details that they missed during the full year shutdown during COVID. Perhaps hire a designer to highlight the architectural glory of what was once a lovely Tlaxcala retreat?