Overall Ratings & Reviews He Wang Hotel

My stay at this hotel was extremely disappointing for several reasons. First, the room was absurdly small, leaving barely enough space to move around. To make matters worse, the air conditioning remote didn’t work, preventing me from adjusting the swing settings. The room had an awful odour and desperately needed air circulation, but the air conditioning made the tiny space unbearably cold within minutes, even at a standard setting of 24–25 degrees. This left me with two unpleasant choices: endure the horrible smell all night or freeze. Unfortunately, I caught a cold due to the cold temperature. The noise from the lift was another major issue. I could hear it clearly from inside my room throughout the night, making it nearly impossible to get any sleep. The bathroom facilities were inadequate and unhygienic. They provided just one tiny bar of soap to be shared between the sink and shower—absolutely unacceptable. Additionally, there was no shampoo provided, which is a basic amenity in any hotel. The check-in process was shockingly slow. Despite having two staff members at the reception, it took nearly 20 minutes to process just two check-ins before it was my turn. The worst part of my experience was dealing with an incredibly rude and unprofessional staff member during check-in. This arrogant older man made the process unnecessarily complicated, even though I had completed all the steps online and prepaid for my stay. He insisted that I fill out all my details on a piece

Nice property and customer service

Great location nice hotel

Wonderful- Excellente

If the room had provided us with facial tissues, tea and coffee bags, and a mirror in the hallway, I would have evaluated it as good. The area was shabby (“old town”) and noisy in late evenings. However, great breakfast, helpful and responsive staff, cosy and clean room in spite of cracked walls, nice view of surroundings.

Overall our hotel stay went well enough. Room was spacious and clean with good hot water for showers. Beds were small but comfortable. Small shops and restaurants are just around corner for convenient quick snacks and fast food.

El hotel es bueno, el desayuno muy bueno, solo que la ubicación no es la mas recomendable principalmente si se necesita salir de noche.

Good location to Metro station and supermarket. Three minutes walk only. Staff were very nice and helpful. Breakfast was great. Neighborhood seems fine, there is pharmacy in the building, also an authentic Chinese Restaurant in the building as well. Overall, great experience.

I had a wonderful 3 night stay here. It was soo quiet and peaceful. Every afternoon I would open the window and enjoy the sun and nice breeze. The bed was very comfortable and great hot shower. The room was big and clean and the breakfast nice. Staff was excellent. I would stay here again and again! Thanks so much!

A little hard to find and neighborhood was ok but maybe not at night. We weren’t informed that the breakfast was complimentary. Appreciated getting a plug adapter from reception.

Nice cozy hotel with helpful English speaking staff

It's ready nice and breakfast is awesome, quiet and super clean. Love it.

Excelente

Excelente opção para hospedagem em Santiago. O café da manhã é muito bom e há estacionamento gratuito e coberto no hotel. Restaurante do hotel é muito bom e preços bem acessíveis.

Excelente hotel para quem está de carro! Estacionamento espaçoso e com muitas vagas! Quarto impecável correspondendo plenamente as fotos!

Excelente alojamiento

HOTEL BOM LOCALIZAÇÃO MUITO RUIM. BAIRRO PERIGOSO, TAMBEM TIVE DIFICULDADE DE LOCALIZAR HOTEL. NO PRIMEIRO MOMENTO, COMO CHEGUEI A NOITE, ACHEI QUE NEM EXISTISSE O HOTEL, POIS ESTA ENJAULADO DE TÃO PERIGOSO MO LOCAL.

O pessoal de recepção é incrivelmente antipatico e não se preocupam com nada que os hóspedes possam pedir! Fiquei dois dias sem televisão no quarto e nunca fui atendido no meu pedido d e dois travesseiros extras para a minha coluna!

O hotel é ótimo, quartos, café, organização, área ao ar livre e chuveiro incrível - equipe gentil Decoração, amenities e toalhas são de perfeita qualidade. A localização está próxima a metrô e fácil acesso a comércio e mercado. O que não dá boa primeira impressão é o acesso até chegar refeição do hotel, mas com tantas qualidades esqueci deste detalhe

As acomodações eram muito boas e confortáveis. Eu e meu marido pegamos um quarto com duas camas de solteiro, pois o valor do quarto com cama de casal estava bem mais caro. Ainda assim tive uma dormida excelente, colocaram três travesseiros na cama. As toalhas eram sempre trocadas quando da limpeza do quarto, havia um armário para apoiar os pertences e banheiro amplo, com chuveiro funcionando perfeitamente. Há uma estação de metrô muito próxima, caminhada de apenas 5 minutos, além de ter uma farmácia bem ao lado da entrada do hotel. Há mercados e lojas nas proximidades, o que foi útil. Como ponto negativo, o quarto não possuía frigobar, impedindo de guardar os alimentos e as bebidas. Além disso, no meu quarto não colocaram sabonetes, escova de dentes nem nada, enquanto que no quarto do casal de amigos que foi conosco colocaram shampoo, condicionador, pente, escovas de dente, sabonetes e demais itens de higiene.