Overall Ratings & Reviews The Ritz-Carlton, Turks & Caicos

A subpar experience beneath the Ritz-Carlton name

Stole over 6k off my card during and after check out. Whole staff are scammers

Excellent service and great room. Clean and you can tell they keep up with maintenance. My whole family enjoyed themselves. They can accommodate babies, toddlers to adults. Will definitely come back.

Staff was very friendly and attentive. Chef Barbara was amazing. Very kind and extremely nice to my elderly grandmother.

Perferct to relax at.

There’s nothing 5-stars about this hotel. It is not worth the money. You’re paying them to flood your bathroom so you can be stuck in your room for 3 hours and then offered nothing in return for the inconvenience but a “I’m sorry.” Buyer beware. Ritz Carlton is not what it used to be.

Overpriced and the shower didn’t work. We asked them to fix it and instead they flooded the entire bathroom and we couldn’t leave our room for 3 hours. They could only give us an apology for the inconvenience. As a hotel that prides itself on guest care, this hotel is horrible and not worth the money. I wish I could get a refund.

Awesome

Nice

Wonderful staff however I would argue that the price does not include food, drink, transportation, or even excursions. Everything except where you sleep is out of pocket.

Great location offering stunning views of Grace Bay and easy beach access. We enjoyed using the resort bikes and the afternoon sailing on the Lady Grace. Restaurants were on the pricey side but overall quality of the food was very good. Outdoor bar was a nice place to hangout. Had an interesting cocktail list.

We stayed at the Ritz-Carlton in TCI for a week and had a fantastic time. The staff is very friendly, made us feel at home and were always available to answer our questions. The room was spacious and modern. The beach is beautiful and the water is crystal clear. The on site restaurant options were great. Casa Nonna has great food and the Noori lounge in addition to having excellent food also had live music on most nights. We will definitely be back.

The facility is clean. Beach and pool areas are beautiful and are well attended. We ate at the two on-site restaurants (BLT Steakhouse and Casa Nonna). The receptionists at both places were overwhelmed, slow in seating us and not warm even though the restaurants were not full. At Casa Nonna, our entrees arrived 1.5 hours after we sat down. We have been to several Ritz Carlton properties and always raved about the services. We felt this one was the least pleasant experience.

It was a wonderful stay.

Excellent!!

Staff on site was phenomenal. From the front desk to the bartenders to the pool and beach team, all were incredibly attentive and went out of their way to ensure we had everything we needed. Our room was very nice and clean with a fantastic view of beautiful Grace Bay. I loved opening the panoramic glass doors to see the beautiful turquoise water and listen to the waves everyday. It was a perfect destination for our one year anniversary trip!

Woke up with bed bug bites in the morning. Spoke to management. They transferred us to a different room. Management claimed the beds were insected and nothing was found.

Great hotel, wish we had the experience of an ocean view.

We loved our stay at the Ritz Carlton. Most of the staff were very helpful, some of the staff seemed a little bit bothered by asking questions or recommendations. The food quality, and all the restaurants was excellent. The rooms are very spacious with beautiful views of Grace Bay. The pool is heated, which is needed this time of year. The beach was beautiful, expensive with lots of chairs and great service. The water is a bit cold this time of year. The activities that the hotel can book for you are incredible. We went on jet skis and did the lady Grace half day boat tour with with a barbecue. Overall, highly recommend this resort.

Late check in (not unique to us, known issue - even some of the staff confided to us that it doesn't make for good client service), inconsistently trained staff (poolside folks were great, front desk looked genuinely bothered to assist. Had a bad experience at their Italian restaurant. BLT staff and service were great by contrast), HORRIBLE smell coming from what we assumed was a waste treatment machine or trash at the back of the property that had us holding our breath on the eighth floor while we waited for the elevator. Non existent WIFI. I tested it every day, never went above an anemic 2mbs that is just slightly better than the 3G on the island. NOISE. every night serenaded until 3AM by nearby nightclub that woke us up nearly every night. Still had fun, hard not to in T&C but if you are looking for a true Ritz experience, keep looking. Ritz HQ needs to come down an QA this property. Our stays at the Palms and Seven Stars were better experiences as far as the resorts and service were concerned.