Overall Ratings & Reviews Flatiron Hotel, Sonder by Marriott Bonvoy

The hotel is located in an amazing and safe area. Unfortunately the check in process is not great. The room is small as expected but you could barely get into the bathroom with how the toilet is placed and the door doesn't swing open all the way. The floor in the bathroom was dirty, the shower drain had hair in it, the ceiling vent had dust on it that flew down when you turned it on and the bathroom vanity cabinet was broken and beat up. The room space is decent, but the bedding is really bad. It's a synthetic fiber comforter that has been washed so much that the fibers just clump into certain areas and should be thrown out. Definitely not what I expected.

We expected a normal trip to New York as we typically stay at 4 star hotels. We were disappointed to say the least. Our bathroom was small, leave the door open to use the toilet, the shower could use a good cleaning.

Unique location if you love vibrant street life. Easy to walk towards Empire or other way to Washington park. You basically rent a room with no other hotel facilities. Virtual key chain did not work properly which was quite annoying. Room windows were dirty that gave uncomfortable feeling. The staff was not always present or came late.

Extremely loud. You hear everything happening in the streets.

I experienced several issues with my room that impacted my stay. The noise level was quite high and earplugs weren't sufficient to block it out. The bathroom had mold and felt dirty overall. The walls throughout the room need attention - the paint is chipping and requires a fresh coat. I was surprised to find no water available in my room, not even for the coffee machine. There wasn't a water fountain anywhere in the hotel, and when I asked about purchasing water, I was directed to the closest CVS. The windows were very dirty, and I noticed dust accumulated in every corner of the room. I do want to emphasize that the location is great, and the reception staff were absolutely lovely - the lady who checked me in was the kindest and most helpful person. This feedback is purely about the property condition, not the service. My main concern is that I paid a high rate per night, which set much higher expectations for the room quality. At this price point, I felt disappointed with what I received and honestly feel a bit ripped off. Had I paid a cheaper rate, I wouldn't have had the same level of concerns about these maintenance issues.​​​​​​​​​​​​​​​​

the staff were very nice but check is was a hassle; codes did not work; when i went to request room cleaning first morning on line at 7am and it would not work they told me it had to be requested at check in; no one told me that; coffee machine spewed grinds, show dispenser pumps broken and with all the hard surface the room next door was too loud.

Not cleaning room daily bathroom very small no fresh towels except if requested

I liked the location, I liked my room, the bed was great and so were the pillows. The shower experience was 5 star. However, not so clean! Hair here and there, the place could use a good wipe down! I wasn't there long so it wasn't much of any issue. It's as if the hired cleaners have not been trained how to properly clean a room. Also, the room is stuffy. AC resolved the problem for me, and it was 45 degrees outside and raining. It would probably be terrible if one needed the heater instead of the AC.

I had a wonderful stay! Check in/out was efficient, with the option to Room was clean and larger than most you would find in New York. I d I had a minor maintenance issue at the start but the Sonder team was very quick in responding and solving it.

The room was dirty upon arrival. There was evident dust on the drawers, in the bathroom, side tables, and marks on the glasses. I went downstairs to let the staff know, and they were not the most hospitable. They sent a cleaning team up to re-clean our room on arrival. When the cleaning team came, the did not knock and opened the door on us. Thankfully my wife was in the bathroom with the door shut, but it was pretty uncomfortable. The cleaning crew did not fully clean the room either, they missed the mirror in the bedroom area, the vents in the bathroom still had dust buildup on them, and the shower seals showed visible signs of mold. The staff brought new cups and glasses and offered us a $100 credit to our stay. However, be warned. If you stay longer than 4 days, they don’t have cleaning service included and you have to pay $35 to have a cleaning team come. They did not even have someone come replace the linens, refill toilet paper in the bathroom, or even make the bed. This is something you expect in a budget hotel, but for the price we paid, there are other hotels in the area of midtown that offer better hospitality and services. The rooms were also fairly cheap feeling. The furniture was IKEA grade wood and there was a general sense of cost cutting throughout the hotel. I would not recommend Sonder hotels, at least this midtown location.

The room was well kept and the toiletries were complete. The shower space is a little too small though but there was a lot of shampoo, conditioner and shower gel available. The dispenser pump of the shampoo was defective though. The staff were accommodating and quickly responded to requests for assistance such as cleaning arrangements. The online check-in and check-out experience was seamless and convenient. Generally, our experience was quite good.

Very good

Room needed some maintenance. I have visited a couple Sonders and all seem to be lacking maintenance. This room's bathroom smelled a bit mildewey. When I turned on the shower, water poured out of the shower pan, through the shower curb, and onto the rest of the floor. That solves the mystery. The shower was leaking all over the rest of the room. The leak was HUGE. There is no way that this went unnoticed. This was just a lack of maintenance. The rest of the room was fine. It was quite small but it was comfortable. The bed was comfy and she sheets were clean. The floor looked like it needed a good mopping and scrub because it was dirty. The property gives you a code to get in the doors instead of a key card but all of the key pads were kind of worn out.

A wonderful place for singles or couples. Not a great place for families because the rooms are small due to the premium location. However the hotel is excellent if you're going alone or just with another friend. I can't recommend it enough. The rooms are small but that's because of the lower price for the absolute top tier area it's in

Love the concept, affordability and the friendly and helpful staff. Hotels are always situated in a great cultural spot to be in. I really appreciate that.

Excellent place to stay

Excellent location!!

Everything was good about it

Was gross. Had a connecting door to another room that I didn’t know about when booking. And someone was coughing and puking loudly all night

Room code didn't work right after check in, I had to go back down to front desk and wait for the code to be assigned again. Shower gadgets were poorly maintained and hot water takes too long, also cools down after a bit. Staff friendly and helpful.