Dear Mr Hartono, We sincerely apologize for the unpleasant experience when you stayed at our accommodation. The check-in procedure policy is stated on Traveloka, namely at 14.00 WIB and we apologize if you have a different experience. We guarantee that we carry out according to procedures because the available rooms are in the process of being cleaned up for guests' comfortable stay. Thank you for your visit. Warm greetings, Owner Wm Management.