Overall Ratings & Reviews Mesmerizing 2-bedroom W/ Sea View @ Green Bay Apartments

Hi Risvan, Thank you for your review. We appreciate any feedback, but we feel the need to provide clarification to avoid further misunderstandings. First, we would like to firmly state that the host never accused you of damaging the Set Top Box, either directly or indirectly. We have never sent a written or verbal statement stating that you as a guest damaged the device. As concrete evidence of our commitment to be fair and professional, we have refunded your deposit in full 100% without any deductions, including for matters related to electronic equipment. If we truly felt that there was damage caused by the guest, of course we would process compensation by deducting the deposit you paid upon check-in — but we did not do that, because there were no accusations made. We recognize the importance of documentation during check-in and check-out, and we appreciate your suggestion to conduct a thorough check. We have also implemented internal standards for checking the unit before and after a guest stays. Regarding the view of the unit, the information we provide in the product description states that the unit faces the sea side where ships are anchored in Muara Angke. Although not directly facing the open sea, the view is still included in the "sea view" category, and has been displayed transparently through the photos in the listing. We are always open to constructive criticism, but object if the review contains unfounded assumptions or accusations. Our commitment is to provide the best service and a comfortable and honest stay experience for all guests.

Thank you for your review. We would like to clarify that any damage to the facilities during the stay is the responsibility of the guest, as outlined in our policies agreed upon upon check-in. After the guest vacated the room, our team conducted a routine check, and damage to the window blinds was discovered. We noted that the damage did not exist prior to your stay, so as per the rules, the repair fee was deducted from the deposit. We strongly advise all guests to use the facilities with caution and report any issues or damages immediately upon their arrival, to avoid any misunderstandings later on. We hope to continue to provide the best service to our guests and avoid situations like this in the future.

Thank you Mr. Marwan for the review. In my opinion, the matter of bad air and smell is subjective because everyone's sense of smell is different, especially if you are sick you will definitely be even more sensitive. As soon as I received complaints from my father and family about the smell of diesel fuel, I immediately sent one of my staff to come to the unit to check the truth and the source of the smell. The staff informed him that he felt or smelled diesel fuel or had a bad smell at all, but our efforts didn't stop there. We then took the next step by spraying air freshener all over the unit. Furthermore, I heard that the efforts we have made are not enough to get rid of the smell, we offer to you and your family to relocate to another apartment unit that is similar but in a different tower, then you refuse my offer because your mother is sick and not strong for the road and move to another unit. Therefore, I and the staff apologize profusely to you and your family for the inconvenience. 🙏.

From the start, this guest really didn't want to be harmed at all, the behavior that wanted to profit started from asking to check in early without paying a penny, and then ending with damaging the main door frame by slamming the door until it couldn't be closed or locked at all. Our policy is to only cut a deposit of 50 thousand and still can't accept reality and are answered with insults and very high tones on the phone which of course I respond in the right way, namely being blocked. The flooding toilet problem, was caused by the guest's ignorance or negligence regarding the dry toilet system like many that exist abroad. There are 2 parts in the bathroom of this unit, the shower section is the wet part of the bathroom and the part with the closet and sink is the dry part.

First and foremost, I would like to apologize for the inconvenience that you were having with the plastic eating utensils I provide in the unit. I only provide plastic utensils due to the presence of a microwave in the unit. Plastic utensils are known to be safe and microwave friendly. I would like to assure you that every photos that I posted here are 100% accurate representation of what you will get in the apartment. I am very confident about the accuracy of the photos posted here are 100% accurate.