Booked a 3 bedroom Deluxe suite. Upon arrival they had overbooked and gave us a handicap room, it was nothing like the pictures of what I booked. It was an old dirty handicap room that smelled funny, had an a/c that didn't really work and the bathroom sink was falling off the wall. Again nothing like what was in the reservation pictures. After speaking with the wonderful Miss Evelyn at the front desk she contacted the Assistant Manager and was able to talk him into moving us to a 2 bedroom Suite at no additional charge. Found it somewhat amusing that the Assistant Manager made a big deal about giving us a smaller accommodation at no additional charge, like really it should be less lol!!
Anyway, the 2 bedroom was what was pictured and met expectations.
Would have given a better rating if management would have provided what was advertised from the beginning or wouldn't have made it seem like he was doing me some type of favor by not charging me extra for a smaller apartment.
Evelyn, the young man working the front desk and the house keeping staff were all great!!