Overall Ratings & Reviews Green Pramuka City by Aok Property

The hotel staff and CEO were unfriendly and snippy. I'd told them check-out was at 8:30, but no one could be reached until 9:30. As a result, I was an hour late for an event. At least, even though it wasn't during business hours, they were able to commit because I'd requested it and they'd agreed. They should have been on standby and able to respond quickly, offering solutions and alternatives. When I became angry about the lack of good faith and a quick resolution to the problem, I received a threatening tone from the owner. Room amenities: OK, Wi-Fi. Cleanliness: Not bad, except the wall paint was worn and worn. I was disappointed with the service and how they responded to guest complaints.

room really really dirty and not matched with the pict, interior it was unusefull and smell. u should to pay additional fee to owner suddenly without logicaly reason. and admin also not professional. really bad experiance.

Dirty, cleanliness is not taken care of, bed sheets and other things, I don't know if they have been replaced or not.

It's so bad, wet towels, bed full of bugs. Not here anymore.

Overall, I was very disappointed 😔. Even if we wanted to argue, we would lose because the system doesn't allow refunds and we have to make a deposit to exchange the key. When we were in the room, they explained our mistake in choosing the room. In fact, the mistake was also on the part of the tenant who didn't provide a detailed explanation. Plus, the deposit refund took a long time.

The AC wasn't cold enough, the bathroom tap connected to the sink kept making noises, the room smelled a bit, there were no cutlery and cooking utensils, there wasn't any dishwashing soap either.

The rooms are dirty and the rooms look like people used them.