Pros: - Staff were amazing and friendly, they will attend to you patiently and if they don't have the answer at the moment, they will always follow up. - It 's close to Lagoi Plaza (and the beach). That place is slowly opening up now, after tourists start trickling back in.- Bored of the beach? There 's a nice lake on the other side of the hotel. - The restaurant at the top is quite nice too. Dinner service can be a little slow when starting at 6pm, so go a little later or can enquire about booking first.- Free shuttle to and from ferry terminal. Cons: - TV selection of channels wasn't a lot. But then again people don't go Bintan just to watch TV, so expected. - WiFi can be slow at times.