Overall Ratings & Reviews Swiss-Belcourt Bogor

Dear Guest, Thank you very much for taking the time to share your experience at Swiss-Belcourt Bogor. We are delighted to hear that you were satisfied with our friendly and responsive staff, hotel facilities, breakfast menu, and children's play area and pool. We are also proud of our strategic location close to the airport shuttle and toll road access, and we are glad this provided you with convenience. We apologize for some of the inconveniences related to the condition of the linens, mirrors, windows, shower area, and gym facilities that were not functioning optimally. Your feedback is greatly appreciated and we will immediately follow up with the relevant team for further improvements for the comfort of our guests in the future. We hope to have the opportunity to welcome you back for an even more perfect experience in the future. Best regards, Andi Grinaldi Mattinetta, General Manager

Dear Mr./Ms. Restu P, Thank you very much for your wonderful review and perfect rating for Swiss Belcourt Bogor. We are delighted to hear that you were satisfied with the hotel facilities, live music, children's pool, and the delicious food we serve. We are also proud to hear that our strategic location, affordable prices, and friendly team made your stay even more memorable. We look forward to welcoming you back on your next visit to create more wonderful moments with your family. Best regards, Andi Grinaldi Mattinetta, General Manager

Dear Mr./Ms. Fanolo Z, Thank you for sharing your memorable experience with us at Swiss-Belcourt Bogor. We are delighted to hear that you enjoyed our team's friendly service, the beautiful surroundings, and the fresh air. We hope to continue being your comfortable choice for your next visit. Best regards, Andi Grinaldi Mattinetta, General Manager

Dear Mr./Mrs. Andika, Thank you for sharing your experience staying at Swiss-Belcourt Bogor. We apologize for the inconvenience you experienced during your stay with us. We need to convey that our property is indeed a condotel (condominium hotel) concept so that the shape and facilities of the rooms are slightly different from conventional hotels in general. Regarding room cleanliness, air quality, the presence of insects, and the variety of breakfast menus, we have noted all your input and will immediately follow up with the relevant team so that it becomes a special concern in the future. Once again, we apologize and hope that you will be willing to give us the opportunity to provide better service on your next visit. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear Guest, Thank you for taking the time to share your thoughts about your stay at Swiss-Belcourt Bogor. We sincerely regret to hear that we did not fully meet your expectations this time. Your feedback about our room condition is very valuable to us — we are progressively upgrading our rooms and facilities to better serve our guests’ comfort and satisfaction. We hope you will give us another chance in the future to provide you with a more enjoyable experience. Warm regards, Andi Grinaldi Mattinetta General Manager_

Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced regarding the shower water flow in room 618 which caused the bathroom area to become flooded. Your input regarding the installation of silicone water stopper is very important to us. We will immediately evaluate this with the technical team so that the bathroom area can be more comfortable to use, and similar problems do not recur in the future. Once again, thank you for your attention and constructive suggestions. We hope to have the opportunity to welcome you back to Swiss Belcourt Bogor with better services and facilities. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear Guest, Thank you for sharing your feedback and for giving us a good rating. We truly appreciate your kind words about our friendly and experienced staff. Your valuable input regarding the room interiors and cleanliness has been well noted and will be our focus for continuous improvement. We hope to have the pleasure of welcoming you back to Swiss-Belcourt Bogor for an even better stay. Warm regards, Andi Grinaldi Mattinetta General Manager_

Dear Mr./Mrs. Vincentius A. W, Thank you very much for choosing Swiss-Belcourt Bogor and sharing your positive review. We are glad that you are satisfied with our hotel's service and cleanliness. Your feedback is a motivation for our team to continue to maintain and improve the quality of service. We look forward to welcoming you back on another occasion. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear Valued Guest, Thank you for sharing your experience with us. We appreciate any feedback given as it greatly helps us to improve the quality of services and facilities that we offer. We apologize if your experience has not been in accordance with your expectations. The change from Bogor Icon to Swiss-Belcourt Bogor certainly brings various adjustments that we continue to improve in order to provide the best comfort and service for all guests. We hope to welcome you back on another occasion with a more enjoyable experience. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear valued guest, Thank you for your review and rating for Swiss-Belcourt Bogor. We apologize for the inconvenience related to the serving of food using rice boxes. Currently, we are implementing a policy of serving food for room service using take away boxes as an effort to maintain cleanliness, practicality, and hygiene standards during the delivery process. Your input is highly appreciated and will be used as evaluation material for improving our services in the future. We hope to welcome you back again on the next occasion with a more memorable experience. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear Valued guest, Thank you for sharing your feedback with us. We truly regret to hear that the breakfast did not meet your expectations, particularly with the variety and replenishment of items. Please rest assured we are taking your comments seriously and will follow up with our internal team for immediate improvement. We do appreciate your positive note on the value for money, and we look forward to welcoming you again at Swiss Belcourt Bogor for a better experience. Warm regards, Andi Grinaldi Mattinetta General Manager

Dear Valued Guest, Thank you for your excellent review. We are very happy to hear that you felt welcomed by our entire team. The hospitality and comfort of our guests is always our top priority. We look forward to welcoming you and your family back in the future. Warm regards, Andi Grinaldi Mattinetta. General Manager.

Dear valued guest, Thank you for taking the time to provide a review. We appreciate your feedback and will refer to the previous review you referred to for a more thorough follow-up. Should there be anything else you would like to convey further, please do not hesitate to contact us directly. We are committed to continuously improving the quality of our services for your convenience. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear Valued Guest, Thank you for sharing your experience with us. We apologize for the inconvenience related to the AC and the condition of the wood paneling in the room. This feedback is very meaningful and has been forwarded to the relevant team for immediate follow-up. Hopefully we can welcome you back with a more perfect stay experience on your next visit. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear valued guest, Thank you for sharing your experience staying at Swiss-Belcourt Bogor. We are pleased to know that our staff service left a positive impression on you. However, we also apologize for the inconvenience you experienced regarding the puddles and the bathroom door. We will immediately forward this to the relevant team for follow-up so that it will not happen again in the future. Your input means a lot to us so that we can continue to improve the quality of service and guest comfort. We greatly appreciate the opportunity to improve your impression and if you are willing, we hope to welcome you back with a much better stay experience. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear Mr/Ms. William, Warm greetings from Swiss Belcourt Bogor, Thank you for your kind words. We’re so glad to know that everything met your expectations and that you enjoyed your stay with us. It’s always a pleasure to welcome guests like you, and we truly hope to have the opportunity to host you again very soon at Swiss Belcourt Bogor. Warm regards, Andi Grinaldi Mattinetta General Manager

Dear valued guest, Thank you for taking the time to share your experience with us. We appreciate every feedback given, as it is a valuable evaluation material to continuously improve the quality of our services and facilities. We need to inform you that Swiss Belcourt is one of the brands of the Swiss-Belhotel International network that is designed with different characters and concepts, adjusting to the needs of each market and location. Each property has its own uniqueness—and Swiss Belcourt Bogor comes with a more dynamic, simple approach, but still prioritizes the comfort and hospitality typical of Swiss-Bel. We hope to continue to provide a pleasant and personal stay experience on every visit to Bogor. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear Valued Guest, Thank you for your great appreciation. We are very pleased to know that you felt comfortable and satisfied during your stay with us. Reviews like this further motivate us to continue to provide the best service at all times. My team and I are looking forward to welcoming you and your family back to Swiss Belcourt Bogor in the near future. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear valued guest, Thank you very much for taking the time to write such a detailed review. We greatly appreciate any feedback you provide, as it is an important part of our improvement process. We are pleased to hear that our staff was prompt in assisting you when you requested a change of bed linen, and that your overall stay was enjoyable. However, we also noted your comments regarding the condition of the linen and towels, and we will ensure that these are immediately brought to the attention of our housekeeping team for evaluation of their quality and suitability for use. Regarding the crowded swimming pool during weekends or holidays, we fully understand that guest comfort is a priority, and we are preparing better arrangement steps so that all guests can still enjoy the facilities comfortably. Hopefully your next visit can provide a more optimal and enjoyable experience. We look forward to welcoming you back to Swiss-Belcourt Bogor in the near future. Warm regards, Andi Grinaldi Mattinetta. General Manager

Dear valued guests, Thank you for your appreciation and support. This is our motivation to continue improving the quality of service and comfort for every guest who stays. We hope to welcome you back to Swiss-Belcourt Bogor on the next occasion. Best regards, Andi Grinaldi Mattinetta. General Manager