Pros: The Resort looks new and all the facilities were top-notch. Location was great couldn’t ask for more it was walking distance to Hidden Bar. All the small details contribute to the 5 star rating. The view and pool on level5 was our first place to go right after breakfast.
Cons: The receptionist who checked us in was not well-trained. The cardholder didn’t state Resort phone number. The shower area levelling wasn’t sloped enough so the water doesn’t drain well hence the floor is always wet. The shampoo and body soap could be better quality, my hair was already frizzy cause of the sea, the resort could provide some conditioner.
Staffs: some are friendly and some are just there for the paycheck. For a 5 star resort, I suggest some training for them.