Overall Ratings & Reviews Embassy Suites by Hilton Houston West - Katy

The hotel was very clean. The rooms are very spacious and clean. We have stayed here many times and the staff is always nice.

This property is great! It is as describe and was a good choice for me and my family.

My room was very clean and the bed comfortable! I went solo! The breakfast is really good! I had a queen bed!

Great amenities

lovely

Good rest

We had a great trip. I wanted to pay cash, but they already charged my card. Not a big deal but still.

Nice, clean and safe

Enjoyed my stay. The breakfast was nice.

Easy for parking,and easy to access

Title: Extremely Disappointing Stay – Not Worth the Hilton Name I booked a King Studio Suite expecting the comfort and quality associated with the Hilton brand. Unfortunately, my experience at Embassy Suites in Katy, TX fell far below expectations. The suite was extremely small and cramped. The refrigerator was not cold, which caused two bottles of champagne I had brought to go warm. I also experienced an allergic reaction to the feather pillows and down comforter, something that should be disclosed clearly in the room details. Housekeeping was another major issue. I had to beg for the room to be cleaned, and despite calling the front desk, they told me cleaning services were done for the day—yet no one ever came to clean the room at all during my stay. Things got even worse when I was in the shower and saw two cockroaches—one large and one baby—crawl over my clothes. I tried to grab my phone, dripping wet, but missed the chance to take a photo. They scurried under the sink. I reported it immediately, and when I informed the front desk, Meghan questioned me for proof instead of addressing the concern with professionalism or empathy. Her attitude was dismissive and made me feel unheard. Lastly, I called in advance to notify the front desk that we would need an extended checkout. Despite this courtesy, I was charged an extra $50 just to check out at 1 PM—a fee that felt excessive and unappreciative, especially given the series of issues we experienced during our stay.

Breakfast

The staff told us the wrong time for breakfast so unfortunately we missed it. The pool was also very cold. The room could use a little TLC.

Always great!

Amazing!!!!!

Great

Quietness. Free breakfast. Location excellent for connecting with friends.

Thanks

Excellent stay

Happy hour with Gustavo was the best!