Overall Ratings & Reviews Grand Tourane Nha Trang Hotel

very ok very clean and friendly

I booked a city view room but the hotel upgraded it to a 1/2 sea view room for free. The room is new, clean, beautifully designed, fully equipped (even with an electronic scale which surprised me) The receptionists were very nice and enthusiastic when my family needed help with adding an extra bed for the baby, the hotel has an essential oil diffuser which is very comfortable. Overall, it is worth the money. Everyone can experience it here.

Very satisfied. All the staff I met were enthusiastic and friendly. I hope to have the opportunity to stay here again 🥰

Friendly staff, clear and complete instructions.

new hotel, nice, relatively inexpensive, clean and comfortable rooms. good food: should change breakfast every day (I stayed for 5 days but had the same dishes every morning, felt bored) will stay again next time if I have a chance to visit Nha Trang

The hotel does not have a hot water tank, while taking a bath, the hot water ran out and I had to take a cold bath in very cold weather. When I asked for help, they said there was only 300 liters of hot water and I had to wait for it to be boiled again. While there was a bathtub, but before I could drain even 1/4 of the tub, there was no hot water, so how could I use the bathtub? While I chose a high class room to have a bathtub, there was not enough hot water.

The rooms and facilities are new, the mattresses are comfortable, the breakfast is delicious and varied. The staff is friendly, enthusiastic, and always ready to help. My group had a very comfortable stay here. Will come back for the next stay.

Friendly and enthusiastic staff. Beautiful hotel view, beautiful swimming pool. Overall everything is ok, nothing to complain about.

Traveling requires ironing, but the hotel doesn't have one, the trip is less fun because of having to wear wrinkled clothes

Very nice hotel, close to the beach, lovely staff, will come back if I have the chance

The staff is very cute and enthusiastic.

Beautiful hotel, super nice spacious room, beautiful swimming pool. My family received a free room upgrade. The breakfast buffet has a few dishes but is delicious. Will come back.

The hotel is clean, new, fully equipped, swimming pool, full breakfast. Walking distance to the beach, square, night market. The voltage is stable for a 4-star hotel, but taking virtual photos is not much. Booked on the app and selected children of full age, but children > 6 years old will be charged an additional 150k immediately upon check-in.

Rooms, restaurants and staff are 5* standard. However, the supervision of management, FO, and the hospital dropped the standard down to 3-4*, specifically the minus points were: 1. The hospital staff on duty even though they knew their CV was a hospital, not luggage, so maybe they were afraid of speaking up. When I greeted him, I was asked so I stood looking at the guest like a statue. I guess because the hotel welcomes many group guests, they are probably afraid of being forced to carry them. However, if so, you should buy a statue to save money on hiring people. 2. There is a sea view room, but nearly 90% of the view is blocked due to a large building blocking it all. So the update is not facing the sea for ease of selection. I asked to change rooms but the Rep worked quite slowly, handed over the unactivated key and then ran away as if afraid of being forced to carry luggage. Luckily, there are only 2 carry-on bags under 7kg. I went on a weekday and the hotel was deserted. In short, I still like it and will return to the hotel. I only feel sorry for a place that invested a lot of effort and money but lost points because of the poor professionalism of a few employees and lack of professional supervision, causing loss of sympathy at the stage. The most important thing is to welcome guests.

服务员非常热情、游泳池最美、价格偏见，如果再来芽庄一定会订。

Nice room, nice pool. The rest is normal

I am very satisfied with the service here. Central location, infinity pool 😍 is so beautiful. I found the breakfast food also diverse.

The staff is very nice, can upgrade the room to a free buffet breakfast, rent a motorbike to be refueled 50k in advance and pay later for the driver to save money from having to find a gas station, the room is clean, new, fragrant from the lobby to arrival. elevator and corridor, everything is so great, close to the sea and the center, but should rent a motorbike, too close to taxis

The hotel is small but new and clean, lovely. The infinity pool is amazing. friendly staff easy to approach. Need a better quality breakfast it would be perfect.

Phòng OK . Ăn sáng ngon . Sẽ quay lai