Overall Ratings & Reviews Novotel Puerto Montt

Todo muy bien. Excelente, inmejorable, ubicacion para hacer compras en el mall.

Good area for the Hotel, staff were excellent, someties at breakfast overworked espessially by some awkward and arrogant guests from a neighbouring country. I would not have had the patience. Well done to them.!!

La estadía en Novotel fue placentera, el acceso directo al mall ayuda a tener todo cerca. Además la locación es perfecta para caminar a diversas atracciones alrededor del centro de Puerto Montt

Lovely position with great view & massive room. Free parking & the best breakfast of our 2month trip so far. The public places are looking a bit tired & tatty & needs an update It's a bit awkward with the breakfast & check out desk being on the 11th floor, the rooms then being on floors 5-10 with parking in the basement. This meant you needed to take your bags up to the 11th floor from the 7th floor in our case, to check out, then go back down again, past the 7th to the basement....

Great to spend the night while traveling.

Good location, the hotel met everything expected

Beautiful views of the bay. Basic rooms and in the middle of town.

Perfecto!

Property very outdated, rooms very big but in need of modernization especially bathroom. Breakfast quality poor, no meal facilities except for a cafeteria with bad sandwiches. Hotel has parking underneath shopping mall but does not display instructions at all and if you arrive at night it is intimidating the attempt to find the parking. Dissapointed at this property

Lack of food and drink options

Lo mejor del hotel es la ubicacion y la cercania con el mall. El desayuno buenisimo, aunque el comedor algo chico para la cantidad de huéspedes que hay en el hotel. Todo limpio y el personal muy amable

Good Hotel in Puerto Montt. Big room, wonderful view, good bed and good breakfast.

Very Good

Excellent location. Free parking. Access to the mall. Breakfast was good, but the space collapsed.

The Hotel is good because of the location. The lights went out and we were stuck for hours. They don´t have stairs and the elevator didn´t work

A hotel with poor and very noisy heating system in rooms. Location is not bad, however poor maintenance of the building is obvious....

Eventhough the property is quite good, I exeprienced a lack of attention regarding a one night cancellation(out of two). It was an unexpected situation I had to return early, expedia did contact the property, which never reply eventhough i did talk to the front desk manager about the situation and the expedia staff contactong them.

Muy conveniente para ir de compras

Impresive sea view, convenient above the shopping mall and downtown. Very friendly and helpfull personel Heating was not working in the room, safe was not working, very noisy breakfast place and relatively small

Great staff and nice accomodations