We spent the last 2 nights of our Mexico City trip here. Everyone from security to front desk staff were super friendly, helpful and accommodating. Our room was very clean and modern. We appreciated having the balcony to sit on at night. We also enjoyed the game room with the free snacks and drinks that were available 24 hrs/day. The hotel is in a really quiet area, but 5 minutes from delicious restaurants, the park and shops. We prefer to stay places that aren't in the middle of all the crowds, but close enough to walk and uber to where we want to go. This was perfect. Only downside is our neighbors in the room(s) next door came in super late and it was loud. Not necessarily any fault of the hotels.